Customer Service Consultant, New Zealand

Customer Service Consultant Jobs in New Zealand

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Pickle & Pie

FOH Manager

  • Posted 6d ago
  • On Site
  • Full Time
Location

Wellington

Salary

$60  -  $70 k/yr

Job Description

About the Business

Pickle & Pie is Wellington's answer to a classic NYC deli! 🥪 We're located in the heart of the CBD, offering a bright and inviting space with a sunny outdoor terrace. We serve up all the deli favourites – think comforting Matzo Ball soup, mouthwatering Reubens, and a huge selection of delicious sandwiches. Come join our team and be part of a vibrant and delicious Wellington institution!

About the Role

As our Team Lead FOH Manager, you'll be the driving force behind an exceptional front-of-house experience for our customers. You'll lead, motivate, and mentor our FOH team, ensuring smooth and efficient service while maintaining the highest standards of quality and customer satisfaction. This is a hands-on role requiring strong leadership skills and a passion for delivering outstanding customer service in a fast-paced environment.

The Role Will Involve

  • Leading and motivating a team of front-of-house staff, including scheduling, training, and performance management. 🧑‍🏫
  • Ensuring exceptional customer service, exceeding expectations and creating a welcoming atmosphere. 🤗
  • Overseeing all aspects of front-of-house operations, including seating, ordering, serving, and cashiering. 🧾
  • Maintaining cleanliness and organization of the dining area and terrace. 🧹
  • Managing inventory and ordering supplies as needed. 📦
  • Handling customer complaints and resolving issues effectively. 🤝
  • Assisting with opening and closing procedures. 🔑
  • Contributing to a positive and collaborative team environment. 🥳


Skills, Qualifications, and Experience

  • Duty Manager certificate required
  • Proven experience in a supervisory or management role in a fast-paced restaurant environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively under pressure and maintain composure in busy periods.
  • Experience with POS systems and inventory management.
  • A passion for delivering exceptional customer service.

Further Information

To apply for this role, please swipe right. We look forward to hearing from you!

Benefits and Perks

  • ❤
    Care and Appreciation
  • 💰
    Profit Sharing
  • 📈
    Professional Development
  • 🧕
    Inclusive Workspace
  • 📣
    Referral Bonuses
  • 💳
    Company Discounts
  • 🍲
    Meals Provided

Additional Compensations

  • Performance Bonus

Job Schedule

  • Rotating Roster
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