Customer Service Agent Jobs in New Zealand

Date: 8 Apr 2025
Location: Central Auckland, NZ, 1010
Company: Auckland Council

Learn to Swim Lead | Tepid Baths
He angitūtanga: The opportunity
As the Lead Learn to Swim, you’ll be playing a key part in ensuring a great customer experience for our customers when participating in our Learn to Swim programme and ensuring the development and delivery of programmes and services are maintained at an exceptional standard.

In this position, you’ll be conducting pool deck supervision, assisting with the induction, training, and development of team members, and assisting the Team Leader Learn to Swim with rostering and lesson delivery. You’ll also support the day-to-day operational running of the Learn to Swim programme and provide great customer service and problem resolution for our customers.

This is an on-site position. It is a Permanent 32-hour position, working Tuesday – Saturday.

Please note that the shift is subject to change according to the roster and the needs of the centre, so flexibility is essential.

He kōrero mōu: About you
You’ll have a passion for motivating both your team members and our customers to enjoy and gain confidence in swimming.

You’ll be committed to making the experience of working in and visiting our pools a great one for everyone involved.
You should also hold a recognised swim teacher qualification (AUSTSWIM), a First Aid certificate, and experience in delivering lessons across a range of ages and abilities.

Training will be provided for the right candidate. Previous team supervising or leading experience is also highly desirable.

Ngā āhuatanga kei a mātou: What we offer
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

Enjoy access to a range of fantastic Auckland Council employee benefits such as;

• Annual Zoo Pass for the whānau
• Employer Kiwisaver contribution is added to the base salary.
• Entitled to annual leave immediately rather than after 12 months of service.
• Additional paid annual leave day for personal health and wellbeing
• Plus paid in the Community workday leave day
• Ongoing, regular free internal and external training is provided.
• And, as you will be a Leisure Centre employee, you will enjoy free use of the facilities

Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
Applications close: Wednesday 23 April 2025 at 23:59
Find a copy of the position description: Here
Starting rate: $29.01/h Our employer KiwiSaver contribution is in addition to the base salary offered.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.