Customer Service Agent, New Zealand

Customer Service Agent Jobs in New Zealand

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Noel Leeming

Services Solutions Specialist (Field Based)

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Napier

Job Description

Company Description
Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions and continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG, is New Zealand’s market leader for technology and appliances and we know that to thrive in this fast-paced environment we must be able to unlock the power of our team members to put our customers first in everything we do - and that’s where you come in!

Job Description
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

You'll be working Tuesday – Saturday 8:00am – 6:00pm, 45 hours per week.

Qualifications
Being a field-based role it's essential that you have a full clean New Zealand Drivers license to operate one of our company vehicles.

Ideally you will have:

  • Experience with installing and setting up technology (WIFI, TV, PC and Audio) but training will be provided to the right candidate
  • Proven experience in a customer facing role, excellent communication skills and a positive attitude.
  • The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.


Any of the following would be great too but can be learned…

  • Apple OS/IOS knowledge
  • Experience in school, enterprise or SME IT support roles
  • Device management Knowledge
  • Software knowledge - Jamf, Google admin and/or Microsoft admin


Additional Information
What we can offer you?

  • Base rate + Commission and Incentives
  • Consecutive days off
  • Paid day off on your birthday
  • Fantastic discounts with our team card across all of our brands
  • An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project


There are many awesome benefits that come with joining The Warehouse Group family and this is a great opportunity to take your career to the next level.

Are you are ready for it? Apply Now!

Desired Soft Skills

  • Technology Installation
  • Device Setup
  • Troubleshooting
  • Software Knowledge
  • Network Configuration
  • Communication
  • Problem-Solving
  • Customer Service
  • Proactiveness
  • Teamwork

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 📆
    Paid Volunteer Leave
  • 🏛
    Fully Paid Jury Service
  • 🧕
    Inclusive Workspace
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💳
    Company Discounts
  • 📱
    Discounted Phone or Internet Plans
  • ⛑
    Uniform Provided
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