Customer Service Agent, New Zealand

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ASB Bank Limited

Home Ownership Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Tauriko

Job Description

  • Passionate and motivated lenders
  • We are a team of motivated high performers, who have fun in a supportive team environment
  • Together, our customers trust us to help them with some of the biggest financial decisions in their lives


Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

Te tūranga | The role:

Your role exists to make our customer's lives easier by guiding them through their home loan journey. You will be committed to helping our customers "Own the Home of their dreams" whether it is assisting them in buying their first or second home, investing in a property, refinancing, building or renovating, you will ensure that their financial wellbeing is protected and that they are ready financially for today, a rainy day or someday.

We are looking for someone who puts the customer first. You will work face to face with customers to lead quality lending conversations with confidence, putting your solid understanding of our products, processes and policies to good use by proactively identifying your customers financial needs. As a confident networker, you will use your communication skills to develop and maintain strong working relationships.

Ō pūkenga | About you:

  • A proven track record of delivering exceptional customer service and establishing and maintaining long lasting relationships with customers and colleagues
  • Extensive, current lending experience and existing knowledge of home Lending products
  • An ability to identify the bigger picture and anticipate customers financial needs
  • Knowledge of the current responsible lending legislation and AML requirements


What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and this position offers you the opportunity to progress your career and make your mark as a senior lender. This role will provide you further with the opportunity to impart your extensive lending knowledge and coach our junior lenders to greatness.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders. ASB offer a fun and supportive team with awesome benefits.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Life and Income Protection Insurance
  • Strong professional development opportunities
  • Joining a dynamic and diverse team


Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Applications close Wednesday, 8th January 2025. Please note that applications will be reviewed from the week of the 6th of January 2025 when our Talent team returns from the Summer break. Interviews will be scheduled from mid-January 2025.

Hard Skills Required

  • Lending Policies and Processes
  • Product Knowledge
  • Financial Needs Analysis
  • AML Compliance
  • Networking Expertise

Soft Skills Required

  • Customer Focus
  • Relationship Building
  • Communication Skills
  • Coaching Ability
  • Problem Solving

Benefits and Perks

  • 🎖
    Long Service Rewards
  • ☕
    Work Café
  • 🏎
    Competitive Salary
  • 📈
    Professional Development
  • 🍇
    Fruit Box
  • 🏆
    Performance Bonus
  • 🧠
    Mental Health Workshops
  • 💼
    Life Insurance
  • ⏰
    Flexible Work
  • 🏘
    Work from Home
  • 🌿
    Wellness Program
  • 💸
    Payroll Giving
  • 🧕
    Inclusive Workspace
  • 🤱
    Extended Parental Leave
  • ⚖
    Work-Life Balance Support
  • 🎉
    Employee Discounts and Rewards

Job Schedule

  • Shift Work
  • Monday to Friday

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