Customer Service Advisor, New Zealand

Customer Service Advisor Jobs in New Zealand

Auckland Council

Technical Assessor

  • Posted 2d ago
  • Hybrid
  • Full Time
Location

Auckland


Job Description

Date: 20 Dec 2024
Location: Central Auckland, NZ, 1010
Company: Auckland Council

  • Drive excellence in Building Consent assessments!
  • Join our passionate capability team with your experience in regulatory building control and technical competency assessment skills
  • Any proven Residential / Commercial processing - NCAS Res/Com1-3 experience would be highly desirable
  • Excellent benefits including hybrid working opportunity


He angitūtanga: The opportunity
We are seeking interest for experienced professionals from the building industry to join our Capability team responsible for Auckland Council’s Building Consent Authority competency assessments, technical audits, and specialist functions such as the development of technical training material and training development plans, amongst other duties. The team predominately works within the Building Act 2004 and the Building (Accreditation of Building Consent Authorities) Regulations 2006 framework.

Reporting to the Team Leader Assessment, we will look to you to actively provide leadership in the development of our staff through performing competency assessments, technical audits, and staff training. This role will provide you with the opportunity to ensure staff are maintaining knowledge and expertise and to ensure the technical criteria for competency assessments are met and reflect what is happening in the industry.

Day-to-day you could expect to work on:

  • Perform Competency Assessments on technical staff against the National Competency Assessment Framework (NCAS)
  • Conduct technical audits of consents processed by staff and contractors to ensure they are compliant against our policies and procedures
  • Identify training needs from analysing audit results, competency assessment outcomes and staff feedback and create relevant training plans.
  • Collaborate with teams across the region to implement high-quality staff training in Building Consents technical functions, ensuring compliance with both BCA accreditation and TA requirements.
  • Participate in the delivery of training to enable effective and consistent processing, inspection and certification, ensuring all staff performing technical roles hold the Regulation18 qualification.


Click HERE to access Position Description
Or copy and paste this link to your web browser to view the job description: https://bit.ly/AssessorPD

He kōrero mōu: About you
You will have significant experience in building-related regulatory services (processing consent applications or conducting competency assessments), have good process orientation with an ability to apply sound judgment and decision-making skills to promote continued business improvement and Computer literacy skills will be visible through the production of reports, monitoring and reviewing of statistical information, and research of applications. It is preferable that you have been assessed for Appendix 2 under the National Competency Assessment Framework (NCAS).

We will be looking for individuals with the right experience and qualifications to match it. If you have a current Res or Com 1-3 processing competency, advanced knowledge of NZ Building Codes and Building Act and NZ Level 6 or higher (or overseas equivalent), this may just be the role for you!

What we are looking for:

  • High level of training and communication skills, including presentation and facilitation skills.
  • Experienced in coaching, mentoring and training staff within Building Consents technical functions.
  • Highly developed analytical skills and the ability to evaluate competency assessment evidence to prescribed levels.
  • A qualification recognised by Regulation 18 of the Building (Accreditation of Building Consent Authority) Regulations 2006 or is working towards a recognised qualification.
  • 5 years of experience in building consenting related fields preferred, or a minimum of 3 years of experience assessing employee competency in technical roles.


Ngā āhuatanga kei a mātou: What we offer
We have a reputation of taking care of our own and as such will provide you with extensive training programmes and ongoing robust development career. It is also critical to note that at the heart of what we do, our people is what we value the most. We value work life balance and thus offer flexible hybrid remote working options from home or any of our regional hubs across Auckland. On top of this as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click HERE to find out more about our employee benefits package. Or copy and paste this URL to your web brower to view: bit.ly/3SM6js5

Our employer Kiwisaver contribution is additional to base salary offered.

If this sounds like your perfect career opportunity, apply today with your cover letter and CV! Tono Mai: Apply Now!

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

For more information on Building Consents department - Click HERE or copy and paste this link: https://bit.ly/3SzSBsi

Applications close: 12 January 2025

*Please note that due to the upcoming holiday period, we may not be able to reach out regarding interviews until the week of 13 January 2025. We appreciate your understanding and patience.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.







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Hard Skills Required

  • Communication Skills
  • Regulation 18 of the Building Regulations 2006 Qualification
  • Building Consenting Experience

Soft Skills Required

  • Coordination
  • Coaching and Mentoring
  • Time Management
  • Presentation Skills

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 📈
    Professional Development
  • 🌿
    Wellness Program
  • Flexible Work
  • Funeral Cover
  • 🧕
    Inclusive Workspace

Job Schedule

  • Monday to Friday

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