Customer Service Advisor Jobs in New Zealand

• Fixed-term or secondment opportunity available till June 2026!!
• We're open to applications from across Aotearoa
• We're offering a competitive salary starting from $106,416 to $117,782, depending on experience

We are currently looking for a Senior Advisor to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki's vision.

Mō te tūnga | About the role

This role plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.

Working directly with our Regional Leaders, Manager and Practitioners and you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints, you will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• Previous experience with complaint and dispute resolution
• Some understanding of the Oranga Tamariki act in relation to best practices for child-centric approaches
• Ability to gain engagement and get to the heart of issues
• Strong relationship and partnering skills to gain buy-in to strengthen organisational practices
• Excellent verbal and written communication skills
• Understanding of Oranga Tamariki future direction, goals and mission
• Experience identifying and managing risk
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close at midnight on Wednesday 12th February 2025!!

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.