Customer Service Advisor Jobs in New Zealand

• Join one of NZ’s leading mental health organisations
• Live and work in Nelson with its vibrant culture
• Extra Kiwi Saver + extra annual leave + 2 wellbeing days
• Work alongside tāngata whaiora to maintain physical, emotional & spiritual wellness.

Pathways | Mō mātou
As a leading mental health and addiction service in Aotearoa, we empower individuals to live full lives in their communities. Prioritising mental health while aiming for overall well-being, we foster strong whānau connections. Our commitment to personalised support is reflected in our 'whatever it takes' wairua and spirit.

The Benefits | Ngā āhuatanga kei a mātou

• Increased Kiwisaver contribution
• Fifth week of annual leave
• Paid Wellbeing Days (2 days a year)
• HealthNow Payment Card - $250 per year to support Health and Wellbeing for you and your whanau
• Perk & Perk Plus discount app

The role | Mō tēnei tūranga mahi
Nelson's Community Mobile team supports tāngata whai ora with mental health and addiction challenges to thrive and achieve wellbeing.

The role is primarily focused on providing medication support to people living in their own homes in the community. The role also provides some community support, where the focus is on supporting tāngata whai ora to thrive independently. The support is a meaningful connection taking an holistic approach to wellbeing.

This is a permanent role working 32 hrs per week. You’ll work Friday to Monday on a weekly rotating shift pattern of 7am-3.30pm and 1pm-9.30pm, based in Nelson.

You will be:

• Providing medication support
• Making a meaningful connection (eg checking in on their day and their plans, and how they are)
• Supporting wellbeing (keeping an eye out for their physical as well as mental health)
• Keeping in touch with the care team (about how they are and if there are any medication related issues to be discussed)

You | Mōu
We are interested to hear from people who have a caring nature and work in a recovery and strengths-focused way. You will enjoy supporting people facing mental health and/or addiction challenges. We value people who have lived experience of mental health and addiction challenges themselves and are prepared to use their lived experience to support those on their own journey of recovery.

You’ll:

• You’ll hold the level 4 New Zealand Certificate in Health and Wellbeing (or a recognised equivalent). To check equivalency go to https://www.tewhatuora.govt.nz/our-health-system/pay-equity-settlements/care-and-support-workers-pay-equity-settlement/pay-equity-and-qualification-equivalencies
• Previous Support Worker experience
• Hold a full driver’s licence
• Hold a comprehensive first aid certificate or be willing to obtain one
• Have knowledge of, and demonstrable commitment to, the principles of the Te Tiriti o Waitangi.

Position description: https://www.wisegroup.co.nz/wp-content/uploads/2024/09/Pathways-Support-Worker-Sep-24.pdf

Closing Date: 22 January 2025. Please note, this advert may close sooner if a suitable candidate is found.

Contact: Leah Kininmonth, Team Coach on 027 360 1882 if you have any questions.

For further information, visit our website www.pathways.co.nz

Pathways is committed to healthy lifestyles and actively supports a smoke free environment. We encourage people with lived experience of mental illness & addictions to apply.