Customer Service Administrator Finance Portfolio Jobs in New Zealand

What You'll Be Doing | Mō te Tūranga

As the Network Lead, you will play a key role in ensuring the success of our service delivery by overseeing and managing a network of contractors. You will be responsible for driving recruitment, training, onboarding, and performance management processes, while also contributing to the development of policies and procedures that enhance our service delivery.

Your day to day will include:

• Travelling across New Zealand to engage with service providers and visit locations as needed.
• Conducting thorough background checks to assess the credibility and reliability of service providers.
• Reviewing service providers' licenses, insurance, Totika certification, and other relevant certifications.
• Organising and coordinating training programs for new service providers, continuously updating training materials in collaboration with relevant departments.
• Negotiating terms, conditions, and pricing with service providers, and developing and managing contracts.

About You | Mōu

• 5+ years of experience in contractor or vendor management, recruitment, or operations management.
• A proven track record of managing contractor relationships and ensuring successful performance delivery.
• Experience in home services, construction, or trade-related industries (preferred).
• Strong knowledge in contract creation, negotiation, and management.
• Familiarity with compliance and industry standards (e.g., Totika, Insurance, Licensing).
• Proficiency in data analysis and reporting tools to monitor and assess contractor performance.

What We Offer | Ngā āhuatanga kei a mātou   

• Free AA Membership for you and your whānau   
• NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver 
• Hybrid working arrangement   
• Discounted insurance   

  
We are still accepting applications across the Christmas and New Years period, but please note that there may be a delay in processing and responding to them. You will likely receive a response in early January 2025, thank you in advance for your patience and Seasons Greetings.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Internal candidates, please use the internal careers website to apply for this role.