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Downer New Zealand

WMC Service Rep

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Te kōwhiringa | The Opportunity

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team, working the overnight shift or the afternoon shift . You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

Nga pūkenga matua | Important Skills 

  • Strong phone-based verbal communication skills
  • Previous experience in either a contact centre, dispatch or jeopardy management role
  • Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
  • A team player attitude with the ability to remain calm and effective under pressure
  • Previous experience in a technical industry is advantageous
  • Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week


Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site at http://people.downergroup.co.nz

  • Join a highly competent team within an environment where continuous improvement and development is strongly encouraged.
  • Contribute to a diverse organisation, where your skills and experience will be utilised and appreciated daily.
  • An organisational culture where your opinion is encouraged & valued, and your thoughts can make a difference.
  • Access to various financial, wellness & professional development discounts!


Me pēhea ki te tono | How to apply 

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 714908

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Hard Skills Required

  • Dispatch Management
  • Technical Problem Solving
  • Multi-System Navigation
  • Customer Communication
  • Jeopardy Management

Soft Skills Required

  • Team Collaboration
  • Calm Under Pressure
  • Flexibility
  • Attention to Detail
  • Customer Service Orientation

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 💯
    Employee Mentoring Program
  • 💪
    Physical Health Workshops
  • 🧕
    Inclusive Workspace
  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave
  • 🎖
    Long Service Rewards
  • 🩺
    Health Insurance
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 💚
    Counselling Services
  • 📣
    Referral Bonuses
  • 🔋
    Unlimited Annual Leave

Job Schedule

  • Rotating Roster
  • Shift Work
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