Customer Insights Coordinator, New Zealand

Customer Insights Coordinator Jobs in New Zealand

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New Zealand Couriers

Sales Support

  • Posted 4d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

The role

Based fulltime at our Penrose branch, the Sales Support Coordinator serves as the ultimate team player for our Sales team. With the common goal of growing and expanding business opportunities and getting customers’ freight to where it needs to be, you’ll assist with regular sales reporting, maintaining customer records and proposals, team calendar management, and other admin tasks for the Sales team.

Key responsibilities include;

  • Delivery of high standard of professional customer service at all times
  • Proactive management of outstanding returns for key customers
  • Resolving escalated queries around misdirected/undeliverable customer freight
  • Focus on building strong partnerships between our customers’ businesses and ours


Apply if you have;

  • Proven success in providing positive customer experiences
  • Demonstrable data entry and reporting ability
  • Competency with MS Office Suite and CRM
  • Experience in freight or logistics – advantageous


Join us and in return we can offer

A supportive and passionate management team who prioritise their people
Career development opportunities with the Freightways group of companies

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now!

Please attach your CV and cover letter outlining your suitability for this role.

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

Hard Skills Required

  • Data Entry
  • Sales Reporting
  • CRM Proficiency

Soft Skills Required

  • Customer Service
  • Team Collaboration
  • Problem-Solving

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards

Job Schedule

  • Shift Work

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