Customer Experience Technician, New Zealand

Customer Experience Technician Jobs in New Zealand

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BrightSpark Recruitment

Cloud Support Engineer

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Whangārei

Job Description

ABOUT THE ROLE:

If you are passionate about cloud technology and are enthusiastic about delivering first-class customer service, we have an exciting opportunity for you to join an incredible business!

As an Cloud Support Engineer, you will be working for a service-led organization at the forefront of the digital workspace, delivering cutting-edge cloud solutions to your clients alongside a highly motivated and supportive team.


ABOUT YOU:

  • 3+ years of experience in a systems/support or infrastructure role
  • Excellent communication and customer service skills.
  • Confident providing level 2 technical support
  • Experience with traditional Microsoft products (Office365, Active Directory, Remote Desktop Services).
  • MSP or Vendor background - this is a fast paced environment!



YOUR RESPONSIBILITIES:

Working out of the Whangarei office, you will be focused on managing technical support, troubleshooting and problem resolution for your customers. You will manage Service Desk calls, troubleshoot complex issues, and escalate when necessary. You will also be part of the paid on-call roster for afterhours support and maintenance.


ABOUT THE COMPANY:

A leading Service Provider that operates a little different to the rest. They have seen fantastic growth with the onboarding of new team members across 3 locations. They have a strong set of values and offer a fantastic and highly collaborative working environment, plus the chance to work with loyal, long-standing clients.


WHATS IN IT FOR YOU?

  • A fun, fast-pace, dynamic work environment
  • Huge opportunities for career progression and up-skilling
  • Competitive package with regular salary reviews
  • Opportunity to work with clients of varying scale and industries



WHAT'S NEXT?

Apply online today or contact Josh Edwards at jedwards@brightspark.io to learn more!

Desired Soft Skills

  • Communication
  • Customer Service
  • Problem-Solving
  • Team Collaboration
  • Adaptability
  • Technical Support
  • Office365 Administration
  • Active Directory
  • Remote Desktop Services
  • Troubleshooting

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 🏋
    Gym Membership
  • 🧠
    Mental Health Workshops
  • 💪
    Physical Health Workshops

Job Schedule

  • Shift Work
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