Customer Experience Technician, New Zealand

Customer Experience Technician Jobs in New Zealand

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ASB Bank Limited

Senior Rural Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Ashburton

Job Description

  • Fantastic career opportunity to combine your knowledge of the rural industry and financial services
  • Manage a portfolio of high value rural banking relationships


Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

ASB Rural Banking is a team of dedicated rural specialists who work closely with our customers to deliver unbeatable customer experiences. We operate in an extremely competitive market and our client service is the best in the industry. Our rural bankers have a good grasp of rural business realities; many are farmers themselves or have experience in farming and they are very much a part of their local community.

To continue our excellent success story in our Rural team, we are looking for Senior Rural Managers to join our Southland and Mid-Canterbury teams.

The role | Te tūranga:

As the Senior Rural Manager, you will be responsible for proactively managing a high-value customer portfolio and driving growth of quality rural business in the region. Here, your affinity with the rural sector, personal credibility within the industry, unbeatable people skills and innovative approach to delivering to your customer's needs will enable you to grow successful relationships with your customers while developing a strong network of contacts to draw on down the track. You'll understand the importance of working alongside customers to build stronger rural businesses that are resilient to the demands facing the sector while recognising their business success accelerates progress for them and their community.

You will enhance ASB's external profile and reputation in the Rural sector using internal and external communication channels. This communication will focus on the promotion of ASB capabilities, knowledge and expertise in business activation and delivering superior customer outcomes for clients in the Rural sector.

About you | Ō pūkenga:

Tertiary qualified or with significant knowledge of the finance and banking industry and rural sector, your proven track record in managing and growing a client portfolio will get your foot in the door; while your negotiation, problem-solving, time-management skills and courage to have robust business conversations with customers will underpin your on-going success. Naturally driven and motivated by providing unbeatable customer outcomes and solutions, you will thrive in working within a high-performing team.

Working for ASB | Te mahi ki ASB:

In return, you will work for an organisation that places huge importance and focus on its people. Our rural team are recognised as being market leaders, and this is a fantastic career move to make your mark in the industry, further your growth and success, and help keep our rural customers one step ahead.

ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to accelerating the financial progress of rural NZ.

How to apply? | Me pēhea te tono:

Please note that all applications must be received via our careers site online. For more information see the attached position description.

Hard Skills Required

  • Lending Policies and Processes
  • Product Knowledge
  • Financial Needs Analysis
  • AML Compliance
  • Networking Expertise

Soft Skills Required

  • Customer Focus
  • Relationship Building
  • Communication Skills
  • Coaching Ability
  • Problem Solving

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🌿
    Wellness Program
  • Sick Leave
  • 📈
    Professional Development
  • 🍇
    Fruit Box
  • 🏆
    Performance Bonus
  • 💼
    Life Insurance
  • Bereavement Leave
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • Wellbeing Support
  • 🎖
    Long Service Rewards
  • ⏰
    Flexible Work
  • 🏘
    Work from Home
  • 💸
    Payroll Giving
  • 🧠
    Mental Health Workshops
  • ☕
    Work Café
  • 🤱
    Extended Parental Leave
  • 🎉
    Employee Discounts and Rewards

Job Schedule

  • Monday to Friday
  • Shift Work

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