Customer Experience Technician, New Zealand

Customer Experience Technician Jobs in New Zealand

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Madison

Recovery Navigator

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$40 /hr

Job Description

Job description

Looking to support your community? As a Recovery Navigator you will be working within a large multi-level government organisation, supporting whānau affected by extreme weather events. Working with one of Auckland’s largest organisations with a focus on Te ao Māori this is a highly rewarding role where you will be making a significant difference to your community.

About the role

  • ASAP Start
  • Albany Location
  • $40 per hour + 8% Holiday Pay


Daily Tasks

  • Communicating with whānau affected by the floods
  • Providing in depth knowledge on support services available via the phone and through face to face interaction.
  • Connect with individuals and whānau throughout their journey to review the progress of their recovery plan as required.
  • Attend community meetings/briefings as requested and be responsive to the emerging needs of the affected households; identify gaps in service delivery and ensure households receive the most up to date information relevant to their situation.
  • Maintain accurate case notes/recovery plan recording in database and prepare letters and reports in accordance with requirements.
  • Develop and maintain positive working relationships with key internal and external stakeholders such as the affected communities charitable organisations, community groups, clubs and NGOs, health providers and social service agencies, legal advisors and council departments such as building consents


About You:

  • Relevant Qualification in social care, legal or policy.
  • Passionate about community support
  • Experience and passion working with Te ao Māori.
  • Resilient and compassionate
  • Can start asap.
  • Tech Savy
  • Full NZ Drivers Licence
  • Saleforce experience preferable

Hard Skills Required

  • Case Management and Record-Keeping
  • Knowledge of Support Services
  • Tech Savviness
  • Stakeholder Collaboration
  • Relevant Qualification and Drivers License

Soft Skills Required

  • Empathy and Compassion
  • Cultural Competence
  • Resilience and Adaptability
  • Interpersonal and Communication
  • Problem-Solving

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Shift Work
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