Customer Engagement Designer Jobs in New Zealand

Locations: Porirua
Job type: Full time role
Shifts: Rostered shifts - flexibility for day, evening, weekend and sleepovers required
Pay: $23.84 - $29.10 per hour depending on relevant qualifications


Are you interested in making a positive impact on people's lives? Join us in empowering people on their journey towards rehabilitation and reintegration into the community.



Mō te tūnga | About the role

IDEA Services provides forensic rehabilitation services for people with high and complex needs who have committed an offence and had contact with the justice system. We work in partnership with people to make positive changes in their lives through learning new skills, having new experiences and developing supportive relationships with their whānau and community.

We are looking for Support Workers who enjoy being active and are keen to engage in community activities. You will be supporting people to pursue their interests and do the things that they enjoy eg. swimming, fishing, playing sports, and visiting whānau.

Part of the role will involve managing risk and maintaining safety. Dealing with challenging behaviour can be tough, but with the right approach, we can make a difference, promote positive behaviours, and create a supportive environment for people to thrive.

Check out our website to learn more: Become a Support Worker



Ngā pūmanawatanga ōu | What you will bring

Previous experience is preferred, but more importantly, we are looking for someone with some life experience and the right attitude. It is essential that you can build good relationships with the people we support and have the skills to help coach them through their rehabilitation journey.

• Previous experience supporting people with high and complex needs is preferred.
• Cultural competence and the ability to understand and apply the principles of Te Tirirti o Waitangi
• Ability to work in an environment with diverse individuals, being open-minded and non-judgmental in your approach.
• A calm nature and confidence to work with challenging behaviours.
• Comfortable and proficient in using computers and tablets daily.
• Strong written and verbal communication skills.
• Physical fitness to provide physical support needs and participate in activities.
• A Full NZ driver's license or willingness to work towards obtaining one.

Nōu te rourou | What's in it for you?

• $23.84 - $29.10 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREE Employee Assistance programme service anytime you need health and wellbeing support.

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community. IDEA Services Ltd is an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.



Me pēhea te tuku tono | How to Apply

The first step is to submit an online application by selecting the 'Apply' button. As part of the application process you will be required to provide an up-to-date CV outlining your previous experience. If you have any questions about the application process or specific queries about the position, please use the contact details below to speak to recruitment.

Applicants can direct enquiries about position to:
Kumkum Singh-Recruitment Advisor
+64 7 834 1609