Customer Care Team Lead Jobs in New Zealand

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

We have an exciting opportunity for a Senior Business Analyst to join the team. You will be working within a talented development team and be responsible for delivering high quality analysis, requirements and recommendations and to ensure that systems are designed and maintained to meet the needs of the Bank's customers, our internal partners and customers and system / channel strategy and objectives.

Mō te Tūranga | About the Role

We spoke with the Practice Lead (who you'd report to), and he gave us some great insight on what to expect with this tūranga (role):

What are some day to day tasks in this role?

Plan, estimate, coordinate and implement change according to agreed standards and using agreed business analysis processes, tools and artefacts.

Use exceptional research, data analysis and decision-making skills to assist in prioritization and delivery of a wide range of enhancements and bug fixes through to implementation.

Provide interpretation of technical information to business unit and business information / requirements, non-functional requirements to technical teams to enable delivery of solutions.

What is the team culture and environment like?

Our team is super passionate about making a positive difference to customers and colleagues.

What projects / work will the candidate be working on now and into the next year?

This is an exciting time to join, the role will involve working across our Home Lending 360 project!

What attributes will this person display in order to be successful in this role?

This role will suit someone with high attention to detail, the ability to think high-level and translate that to detailed-level requirements; personal resilience as well as ability to navigate through change and uncertainty. There will be a lot of context switching in this role, so this must be something you are very comfortable with

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

For internal reference: This role is a Hay 16

Please note due to the Christmas Shutdown period, shortlisted candidates will be contacted from 13 January 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”