Customer Care Manager Dash Early Resolve Team, New Zealand

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Ventia

Customer Experience Coordinator

  • Posted 2w ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Job Description

  • Fixed Term Contract
  • Strong, supportive, and collaborative team
  • Potential growth opportunities within the wider Ventia business


About the Role

Ventia is seeking an experienced Customer Experience Coordinator to join our awesome team in Auckland. Reporting to the Team Leader, you will provide first point of communication with Ventia’s customers and subcontractors to deliver a timely, facilities management service. The role provides the ‘front door’ of Ventia and requires a calm, professional approach to ensure that work is managed in accordance with a range of demanding priority levels.

**This role is a Fixed Term Contract (Starting 13 January 2025 till 1 August 2025)**

Ventia operates two shifts between 7am to 7pm and you will have the opportunity to work flexibly between the shifts, working together with the other team members to ensure the operations window is covered.

About You

The ideal candidate will be someone who has a good understanding of facilities maintenance services as well as someone who can work with a variety of stakeholders and is able to problem solve and prioritize work accordingly. You will need to be good with managing multiple systems at the same time and be able to learn new things or pick up new tasks quickly. The ability to work in a team environment as well as flexibility around changing work priorities will be key to your success in this role.

  • A professional warm friendly telephone manner with the ability to speak with clarity and confidence
  • Strong problem solving and decision-making ability
  • Able to interpret and present written information, demonstrating fluent written and verbal English
  • Excellent customer service skills with the client, team members and external customers
  • 3 years previous work experience in a services help desk environment
  • Proficient in MS windows including Outlook and Excel


About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

How to apply

Click on the “apply now” button found on this page. For further information regarding this position please contact lisa.speckmeier@skoutsolutions.com
Shortlisted candidates will be asked to undergo a pre-employment medical as well as a police check.

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGBTTQIA+, Women, Veterans and spouses and people with disabilities.

Hard Skills Required

  • Help Desk/Service Desk Experience
  • Technical Proficiency in MS Office
  • Facilities Management Knowledge
  • System Navigation
  • Data Interpretation & Reporting

Soft Skills Required

  • Communication
  • Customer Service
  • Problem-Solving
  • Teamwork
  • Time Management & Prioritization

Benefits and Perks

  • ⏰
    Flexible Work
  • 📈
    Professional Development
  • 💚
    Counselling Services
  • 💹
    Employee Stock Purchase Plan
  • 🧕
    Inclusive Workspace
  • 🍇
    Fruit Box
  • 🏥
    Subsidised Health Insurance
  • 🛂
    Visa Sponsorship
  • 💯
    Employee Mentoring Program
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🚚
    Relocation Support
  • 🖥
    Computer Assistance
  • ⚖
    Work-Life Balance Support
  • 🏎
    Competitive Salary
  • ❤
    Care and Appreciation

Job Schedule

  • Shift Work
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