Customer Care Manager Dash Early Resolve Team, New Zealand

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IDEA Services

Tenancy Account Specialist

  • Posted 3d ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

Are you ready to make a difference? As a Tenancy Account Specialist, you'll play a crucial role in ensuring the sustainability of tenancies while effectively managing tenant accounts.

Join our dynamic team in one of New Zealand's vibrant cities - Tauranga, or Hamilton!



Mō te tūnga | About the role

As a Tenancy Account Specialist, you'll be at the heart of ensuring the financial health of our tenants and supporting sustainable tenancies. While recovering debt is a crucial aspect of the job, it's just as vital to make sure we offer support or guide tenants to services that can genuinely help improve their financial health.

Here's what you'll be doing:

  • Managing tenant accounts in Green Tree, ensuring smooth adherence to our established business processes.
  • Delving into the roots of current and past tenant debts to gain valuable insights.
  • Designing and implementing effective debt recovery strategies.
  • Working with stakeholders to actively address debt recovery so that our tenants may continue living in their homes successfully.
  • Keeping meticulous records of tenant debts across all portfolios to ensure compliance with regulations.
  • Listening to and engaging with tenants respectfully, understand their financial challenges, and collaborate closely with the Tenancy Relationship Manager to offer effective support.



Ngā pūmanawatanga ōu | What you will bring

  • A relevant professional qualification (NZQA Level 5 or above) or solid industry experience.
  • Proven expertise in debt recovery, investigation, and root cause analysis.
  • Familiarity with the Residential Tenancies Act 1986, mediation, Tenancy Tribunal, and Ministry of Justice processes.
  • Proficiency in Microsoft Word and Excel (at an intermediate level).
  • Knowledge of the community housing sector and welfare benefit system.
  • A valid NZ driver's license.



Nōu te rourou | What's in it for you?

  • Join an enthusiastic and supportive team with accessible management.
  • Make a meaningful impact within an established not-for-profit organization.
  • Embrace a collaborative and inclusive culture focused on your wellbeing and growth.



Mō mātou | About us

Accessible Properties is one of the largest non-governments registered and accredited community housing providers in New Zealand. We are a nationwide social and disability housing provider, managing more than 2,700 properties that meets tenants needs, and tenancy services that support long-term successful inclusive living in the community.

We are a profit-for-purpose, charitable organisation, wholly owned by the IHC Group, that has been in housing for more than 60 years.

Accessible Properties is an accredited Immigration AEWV employer.



Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
Recruitment Team
Recruitment@ihc.org.nz

Hard Skills Required

  • Debt Recovery Strategies
  • Root Cause Analysis
  • Regulatory Compliance
  • Tenancy Mediation Processes
  • Microsoft Excel Proficiency

Soft Skills Required

  • Time Management
  • Empathy
  • Communication Skills
  • Problem Solving
  • Collaboration

Benefits and Perks

  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🏋
    Gym Membership
  • ⏰
    Flexible Work
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
  • Monday to Friday
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