Customer Care Manager Dash Early Resolve Team, New Zealand

Customer Care Manager Dash Early Resolve Team Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Front Office Agent

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$25  -  $27 /hr

Job Description

  • Discounted hotel rates nationwide
  • Free Staff Parking
  • Staff meals Provided while on shift


We are on the search for an enthusiastic, dedicated professional and talented Front Office Agent to join our team in a varied and exciting role. We at M Social want to employ personality matched with experience.

Auckland lifestyle hotel, M Social undeniably has the ‘best location in town'. A hotel that ranks among the top in Auckland with guest satisfaction and has service ethos as a principle driver of its core values. M Social Auckland caters to a mindset and not a particular age group and has been designed to maximize social synergies for those who live, work and play nearby. It is a unique experience for the style-conscious modern traveller with a dynamic design to provide a seamless transition from business or leisure.

Here's what you can expect when you join our team:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Onsite parking is provided!


Role & requirements:

In this role, you will check guests in and out, allocate rooms, promote hotel facilities and handle daily cashiering. Resolving billing queries and guest complaints is also part of the job, so we are looking for someone with poise who can remain professional under pressure. We have a full-time role available and some weekend/evening shifts will be required.

If you have worked in a 4+ star hotel front desk role before and know Opera, that would be a distinct advantage. However, we will welcome your application if you have other reception experience and believe you have what it takes to create an outstanding guest moment. You must be fluent in English and love interacting with customers as much as you enjoy efficiently managing their experience.

We will look after you with regular shifts of 40 hours per week, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $25-27ph

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

679438

Hard Skills Required

  • Check-in/Out
  • Opera Knowledge
  • Cash Handling
  • Billing Queries
  • Reception Operations

Soft Skills Required

  • Communication
  • Customer Service
  • Professionalism
  • Problem Solving
  • Team Collaboration

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided
  • 📈
    Professional Development
  • 🎖
    Long Service Rewards
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