Customer Care Manager Dash Early Resolve Team, New Zealand

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Fisher & Paykel Appliances

Appliance Service Technician

  • Posted 2w ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

The Role

Join a great team of Technicians across the Waikato and Bay of Plenty region providing technical expertise to all our valued customers. Our Appliance Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

Days and Work Hours:

What would work for you? We understand that in today's world lives are busy for you and for our customers, so why stick to the traditional work hours. We are open to flexible working hours that work for both you and our customers. Our schedules normally run from Monday- Friday.

We are looking for people across the Waikato, Rotorua and Tauranga areas.

Your Key Responsibilities:

  • Repair and fully test the operation of the product ensuring full customer satisfaction.
  • Develop and maintain superior product knowledge through all training media, service manuals and training sessions.
  • Complete all paperwork and documents related to service work and cash collection.
  • Maintain and manage spare parts inventory.


What you will need:

  • Highly quality appliance repair and troubleshooting experience.
  • Registered Electrical Licence essential (GAS license, advantageous)
  • Relevant Qualifications in Electrical and Appliance Repair (Cookware experience desirable)
  • Strong communication skills and strong PC skills
  • Provide premium customer service.
  • Must be physically fit and healthy - pre-employment medical conducted


What we can offer you:

  • A schedule that suits you and your lifestyle
  • Best in class training and product knowledge
  • Company bonus and Incentive Scheme
  • Opportunity to work with an innovative company that genuinely care for our people.
  • Ample growth and progression opportunities
  • Company van
  • Substantial product discounts for yourself, friends & family


We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Hard Skills Required

  • Appliance Repair
  • Electrical Licensing
  • Troubleshooting

Soft Skills Required

  • Communication
  • Customer Service
  • Team Collaboration

Benefits and Perks

  • 💻
    Company Supplied Technology
  • 🚶
    Ease Back to Work
  • 💯
    Employee Mentoring Program
  • 🏥
    Subsidised Health Insurance
  • ⏰
    Flexible Work
  • 🧕
    Inclusive Workspace
  • 📣
    Referral Bonuses
  • 🎉
    Employee Discounts and Rewards
  • 🤱
    Extended Parental Leave
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • 🏎
    Competitive Salary
  • 🏘
    Work from Home
  • 💰
    Profit Sharing
  • ❤
    Care and Appreciation
  • 🅿
    Free Parking
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday
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