Customer Care Consultant, New Zealand

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Downer New Zealand

Contract Administrator

  • Posted 2w ago
  • On Site
  • Part Time, Fixed Term Contract
Location

New Plymouth

Job Description

About the Team
Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure.
We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors.
Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

Job Description
THE OPPORTUNITY

We are searching for extremely motivated Contract Admins to join our Faults Billing team! Supporting the Powerco contract, you will be responsible for preparing accurate invoices, overseeing end-to-end billing workflow and maintain transparent communication with internal and external stakeholders.

Please note, this is a part-time fixed term opportunity with a contract end date of 30th June 2025. We are seeking applications from individuals looking to work 2 days a week (Tuesday & Thursdays) in Whanganui.

ABOUT YOU

This opportunity would suit an eager, resilient and customer-oriented individual seeking to advance their career within an essential service industry. The successful candidate will preferably have experience in a similar administrative based role.

We are interested in hearing from those that hold the below:

  • A background in admin, payroll or customer service within a similar industry is preferred.
  • Ability to resolve conflict in a professional manner, whilst providing a high level of service.
  • A strong attention to detail, partnered with excellent problem-solving skills.
  • The desire and ability to work within a team environment. Our team support each other when it comes to assistance, training and guidance.


WHAT WE OFFER

  • Gain experience in an essential service industry, working alongside a supportive leadership team who believe our teams are our biggest asset and ensure our people are recognised and rewarded for the work that they do.
  • A foot in the door at Downer, a Tier 1 ANZ contractor!
  • Access to Downer benefits including health & wellbeing initiatives, novated leasing options and various discounts.
  • A workplace that takes responsibility and accountability for the care and protection of peers, the business, the communities in which we operate, and the environment.


Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

For further information contact:

Ainsley Parmenter | Recruitment and Sourcing Business Partner | ainsley.parmenter@downergroup.com

Applications will not be accepted via email. Please submit your application via the advertisement.

Hard Skills Required

  • Invoicing
  • Billing Workflow
  • Payroll (Optional)
  • Administration
  • Problem-Solving

Soft Skills Required

  • Attention to Detail
  • Communication
  • Conflict Resolution
  • Customer Service
  • Teamwork

Benefits and Perks

  • 💯
    Employee Mentoring Program
  • 🔋
    Unlimited Annual Leave
  • 💚
    Counselling Services
  • Wellbeing Support
  • 🌿
    Wellness Program
  • 🩺
    Health Insurance
  • 💪
    Physical Health Workshops
  • Bereavement Leave
  • Sick Leave
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 🧕
    Inclusive Workspace
  • ⏰
    Flexible Work
  • 🎖
    Long Service Rewards
  • 🤱
    Extended Parental Leave
  • 🎉
    Employee Discounts and Rewards
  • 🧠
    Mental Health Workshops

Job Schedule

  • Shift Work
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