Customer Care Consultant Jobs in New Zealand

Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Mentorship programme
• Online learning platform
• Career development opportunities
• Company laptop provided
• Discounted health insurance
• Partnership discounts

Who are we? Ko wai mātou

HealthCare NZ is the largest provider of community-based support services in the country. We pride ourselves on helping people to achieve their independent goals and aspirations in their own homes - for us it's all about making a difference.

About the role | He kōrero whakamārama mō tēnei tūranga

Your role as a Nursing Administrator is crucial in delivering integrated and client-centered referral management and coordination services across all our Nursing contracts. You play a vital part in facilitating the seamless flow of referrals into our organization, ensuring that the processes of receiving, triaging, workload allocation, and administrative functions are standardized throughout the business.

This is a full time permanent position working Tuesday to Saturday in our Burnside office in Ōtautahi Christchurch.

• Client Onboarding: Be the first point of contact, welcoming clients and coordinating high-quality services to meet their needs.
• Record Management: Maintain accurate records and ensure timely referral processing to the relevant branch/clinician.
• Nursing Referrals: Manage HCNZ ACC Nursing referrals, including entering data, loading services, and setting budgets and schedules.
• Smooth Onboarding: Ensure new Nursing clients are set up accurately and experience a seamless onboarding process.
• Provide relevant reports and other documentation to management as required

What you will bring | Ngā tohungatanga mō tēnei tūranga

• A high level of attention to detail and accuracy, along with advanced data entry skills.
• Previous administration support, particularly in the use of client management and/or other data and record based electronic systems.
• Demonstrated initiative and problem-solving skills and capability.
• Ability to multitask and remain calm and level-headed under pressure with a mature attitude to the workplace.
• Strong verbal communication, interpersonal skills and clear, responsive, and professional telephone manner.
• Ability to manage own time effectively and work with minimum supervision.
• Advanced knowledge of Microsoft Office and experience using various client management systems.
• HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 7th March 2025

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.