Customer Care Consultant Jobs in New Zealand

About us:

NZAB is a fast growing, nimble business that works with farmers to help them get what they deserve from their banking.

We build enduring relationships with our clients, and become part of their advisory team, ensuring that the business continues to get the specialist advice it requires. Banks have confidence in our approach, and regularly advocate for our involvement. It's all about enhancing the banking relationship.

At NZAB, we offer a chance to be part of something that is growing rapidly. We have ambition to grow, and the right person will gain opportunities to grow alongside us. It means our systems and processes aren’t old and locked down. We are constantly looking for new and better ways of doing things, and we see technology and integration opportunities everywhere we look. The right person will have a view on how we might continue to evolve and remain nimble and relevant with our offering.


The Role:

Due to the rapid growth within the Southland region, there is now an opportunity to work alongside the existing Southland team. This is a fantastic opportunity to contribute and grow with our dynamic and expanding business.

Core responsibilities:

• Analyse and interpret farm related financial accounts to determine trends, financial ratios and other key insights.
• Use information provided by farmers and their advisors to create financial models and compare these to industry benchmarks and historical performance.
• Prepare reports for both farmer and bank audiences. Be able to tailor these reports to the complexity and requirements of each customer, and the requirements of the Bank(s).
• Identify opportunities to improve our systems, processes and reports, and then execute on those changes to ensure we maintain our efficiency, accuracy and relevance to the marketplace.
• Identify areas to grow and expand our revenue streams in line with stated business objectives.
• Support the Directors & Client Directors with the day to day management of key accounts.

You will:

1. Have at least 1-3 years accountancy, banking or credit analysis experience.
2. Have an affinity with the agricultural sector, and a desire to improve outcomes.
3. Be able to interact and communicate effectively with banks, farm business owners, farm financial controllers and farm professionals to solicit, interpret and provide judgement to the information required for the farm credit process.
4. Have strong interpersonal and judgmental skills.
5. Have the right attitude, willing to learn and be engaging.
6. Be efficient and accurate.
7. Have a desire to grow your skills and be comfortable with change.
8. Look to grow your customer relationship skills to a point where you are able to lead existing relationships and foster new relationships for the business.

Our culture is extremely important to us. We are a business that values high performance, a good laugh, and the right balance between work and play. We are focused on the quality of output, our reputation over the long term, and building a business we are proud of. If this sounds like you, then you’d be a good fit for our business!


If you would like to hear more about this opportunity before applying please contact Sarah directly on 021 260 6771 or by email sarah.galland@nzab.co.nz.