Customer And Support Centre Representative, New Zealand

Customer And Support Centre Representative Jobs in New Zealand

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Haka House Hostels

Hostel Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Paihia

Salary

$58  -  $60 k/yr

Job Description

Come and work for a passionate and fast-growing accommodation brand that is making some serious moves in the NZ up-market hostel space!

Located on the waterfront of the Beautiful Paihia - Bay of Islands, It offers stunning natural beauty and all the views you could ever dream of!

Haka House Hostels have a rare opportunity for a Hostel Manager who is motivated to deliver an exceptional guest and people experience. An opportunity to grow and manage a small team of talented people, this role will suit someone with an exceptional eye for detail and who is not afraid to get stuck in leading by example.

A snippet about us…

Haka House Hostels is a multi-award-winning group of Backpacker lodges, Part of a young company that is leading the hostel market in New Zealand. We are focused on providing a warm, welcoming, and exceptional guest experience for every person who walks through our doors.

Each Haka property aims to represent the highest standard of backpacker accommodation, our staff are passionate, enthusiastic, and intuitive and the personality of our brand is brought alive by our amazing people.


Our ideal candidate will have…

3+ years hospitality experience
Management experience
Operations experience a plus
Sound knowledge of Health & Safety requirements
Excellent time management & communication skills
Ability to prioritise and train your team accordingly
Passionate about travel & Aotearoa
Passionate about sustainability
Sound knowledge of understanding revenue and rates
Experience in the youth market
Exceptional attention to detail

We do we offer?

  • An awesome working environment with a small team
  • Competitive Pay
  • Accommodation discounts available
  • Wellbeing & Performance Support


The role is hands-on and will include working evenings and weekends from time to time. The successful candidate must have a valid New Zealand passport or work visa. In return, we offer a competitive rate of pay, sales commission, and exciting career opportunities in a vibrant, fun company!

Hard Skills Required

  • Active Learning
  • Data Entry
  • Policy Knowledge

Soft Skills Required

  • Coordination
  • Communication
  • Listening
  • Interpersonal Skills
  • Customer Management

Benefits and Perks

  • 💚
    Counselling Services
  • 💳
    Company Discounts
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • 🌿
    Wellness Program
  • 🛂
    Visa Sponsorship
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • 🧕
    Inclusive Workspace
  • 🏎
    Competitive Salary
  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops

Additional Compensations

  • Performance Bonus

Job Schedule

  • 8 Hour Shift
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