Contact Centre Representative Jobs in New Zealand

• Lead a team of passionate hospitality professionals for a prestigious client.
• Competitive Salary with a range of exclusive Discounts on Goods & Services.
• Structured Training and Career Development Opportunities.

He angitūtanga / The opportunity:

Join Compass Group NZ as a Lounge Manager at the prestigious, Auckland Airport Lounge. Lead a dedicated team to deliver an exceptional lounge experience, ensuring superior customer service and operational excellence.

Ko o kawenga / Your responsibilities:

• Operational Excellence: Lead and manage a diverse team to maintain and elevate service standards.
• Client & Stakeholder Management: Build and maintain relationships with clients and partners, ensuring expectations are met or exceeded.
• Team Development: Provide training and ongoing development, promoting collaboration and high performance.
• Customer Experience: Ensure exceptional guest experiences by resolving complaints and enhancing service delivery.
• Compliance & Safety: Oversee food and beverage operations, manage budgets, and ensure compliance with safety regulations.

He kōrero mōu / About you:

• Leadership: Proven experience leading teams in high-performance environments like 5-star hotels, fine dining, or hospitality operations.
• Hands-on Management: Willingness to work alongside the team and support shifts as needed.
• Customer-Centric: Commitment to exceeding guest expectations with strong stakeholder and client relationship skills.
• Strong Communicator: Excellent interpersonal skills for managing client relationships, training staff, and fostering team cooperation.
• Commercial Acumen: Understanding of budget management, stock control, and operational efficiency.
• Compliance Knowledge: In-depth understanding of Occupational Health & Safety, food safety regulations, and Responsible Service of Alcohol.
• Problem Solver: Ability to tackle operational challenges with professionalism and a solutions-focused mindset.
• Desirable Qualifications: Experience in managing catering or hospitality contracts, familiarity with systems and procurement tools, and relevant qualifications in hospitality or business

He kōrero mōu / About you:

• Proven experience in managing successful teams and operations in a similar environment.
• Strong commercial acumen with budget management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and maintain high standards.
• Relevant certifications in food handling and safety.

Nga painga / Benefit & Perks:

• Health and Safety: Our top priority is providing a productive, safe, and healthy work environment.
• Training & Development: Access to online learning programmes, apprenticeships, and NZQA qualifications.
• Career Paths: Structured progression opportunities, mentorship, and support for professional memberships.
• KiwiSaver: We contribute 3% of your salary to your KiwiSaver account, helping you save for retirement.
• Fair Compensation: We implement a living wage across our organisation, ensuring fair pay for all employees.
• Rewards and Recognition: We recognise and reward employee efforts, fostering a culture of appreciation.
• Employee Engagement: We maintain an environment that encourages teamwork and safe work practices.
• Resources: We provide the tools and resources needed to work efficiently and effectively.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, banking services, and more.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
• Successful candidates will be able to pass a criminal record check clearance satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries, please get in touch with the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities