Contact Centre And Reservations Team Leader Jobs in New Zealand

• Auckland Based
• Well-known, reputable International company
• Start as soon as possible

Job Description:
Our client is searching for two Client Services Coordinators, one role will be maternity cover and the other will be a permanent role. They are looking for superstars to join their dynamic team to play a key role in managing client relationships, ensuring seamless operations, and driving service excellence.

About the Role:
As a Client Services Coordinator, you’ll be the primary point of contact for a set group of clients, overseeing their daily service needs while ensuring all service level agreements (SLAs), SOPs, and regulatory requirements are met. You’ll work closely with both clients and internal teams to provide quotes, manage orders, and handle shipments from start to finish.

Key Responsibilities:

• Client Management & Operations
• Provide quotes/estimates for projects in collaboration with the commercial team.
• Attend client meetings and address service queries or complaints promptly.
• Manage and log client orders through to shipment, pro actively updating clients on status and exceptions.
• Liaise with external 3PL providers on shipping matters.

Billing & Financial Accountability

• Compile end-of-month charges for client billing.
• Monitor and analyse daily financial functions to identify anomalies.
• Use in-house tools to produce weekly/monthly KPI and ad hoc reports.
• Assist the manager with financial reporting and job profitability improvement.

Warehouse & Logistics Support

• Enter pre-inwards into the logistics system and follow up on inwards goods bookings.
• Provide clear instructions to the warehouse team and maintain quality control measures.
• Support the pick, pack, and dispatch process when required.

Process Improvement & Compliance

• Ensure SOPs are followed by operations and recommend improvements.
• Maintain knowledge of customs and quarantine regulations and communicate risks to management.
• Participate in process improvement initiatives for greater efficiency and consistency.

Health & Safety

• Promote and uphold Health & Safety standards in line with company policies.
• Contribute to a safe working environment for yourself and your colleagues.

About You:

• Minimum 2+ years of 3PL experience with strong customer service skills.
• Knowledge of current logistics legislation and best practices.
• Highly organised, with the ability to manage competing priorities calmly under pressure.
• Strong analytical skills and problem-solving abilities.
• Proficient with operational and financial reporting systems.
• A confident communicator with well-developed written and verbal skills.
• Team player with a positive attitude and a willingness to assist across departments.

Our client is offering career growth opportunities and ongoing training and development to support your career progression.

If you have the experience and passion to deliver exceptional client service within a logistics environment, we’d love to hear from you! Apply online Now with your CV and cover letter to take the next step in your career and help our client set the standard for excellence in 3PL services!

1st Call Recruitment: 1st in People; 1st in Safety; 1st in Results