Contact Centre And Reservations Team Leader, New Zealand

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Automotive Employment

Service Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Silverdale

Salary

Up to $140 k/yr

Job Description

Job reference - 38842

  • Opportunities for career advancement in a highly reputable dealership network
  • Well established heavy commercial dealership and state of the art facility
  • OTE of up to $140,000 for the right candidate, car, and other benefits


Access 33 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. Automotive Employment NZ has been awarded Sourcr 2024 Automotive Agency of the Year.


Join a reputable and well-established truck dealership dedicated to excellence in customer service, quality, support and drive revenue growth. We're looking for a driven, experienced, and hands-on Service Manager to lead one of the world's most renowned commercial service departments with passion and integrity.


Responsibilities within this role

  • Lead, motivate and inspire a high-performing service team to achieve targets, ensuring top-tier service and customer satisfaction
  • Maintain high levels of customer satisfaction by ensuring service quality, accuracy, and timeliness
  • Oversee daily service operations, scheduling, and workflow to maximize efficiency
  • Implement and maintain quality assurance processes to ensure service meets manufacturer and dealership standards
  • Monitor service department metrics and analyze data to improve performance
  • Develop and manage the service department budget, controlling expenses and maximizing profitability



Requirements for the role

  • Proven experience in a similar role within a truck dealership or vehicle service environment
  • Strong technical understanding of truck maintenance and repair processes
  • Excellent leadership and team management skills
  • Exceptional customer service and communication skills
  • Financial acumen and experience managing budgets
  • Proficiency with service management software and other industry-relevant tools


Rewards for the successful applicant

  • Competitive salary with a generous commission structure
  • Company vehicle and the tools needed for the role
  • Opportunities for career advancement within a highly reputable dealership network
  • Be part of a supportive and award winning team
  • Continuous professional development and training with leading commercial brands


How to apply
Applications are welcome from those already based in Auckland or those wanting to relocate from elsewhere within NZ.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, Automotive Employment NZ and Property Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.

Jobcorp NZ is dedicated to promoting diversity, equity, and inclusion in all aspects of our work. We partner with organisations committed to creating diverse and inclusive workplaces, where every individual is valued and respected. We actively seek out candidates from diverse backgrounds and underrepresented groups, and we strive to ensure fairness and equity in every hiring process. We believe that diverse teams drive innovation and success, and we are committed to supporting our clients in building inclusive work environments that reflect the rich diversity of New Zealand's communities.

Hard Skills Required

  • Leadership
  • Truck Maintenance Knowledge
  • Budget Management
  • Service Operations Management
  • Quality Assurance Processes
  • Service Management Software Proficiency

Soft Skills Required

  • Team Motivation
  • Customer Service Focus
  • Communication
  • Problem Solving

Job Schedule

  • Shift Work
  • Monday to Friday
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