Geneva Healthcare is a specialist healthcare services and staffing company. Our company culture is based around our core values, which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways!
Our HomecareGroup assists to facilitate and provide in-home care and support for people nationwide, including those living with illness, disability, recovering from accidents and the elderly.
Our values | Whakamaua kia tina
New Zealand Health Group’s values: Kai Whakaute – We act with Care, Respect and Empathy, Kai Huhuatanga – We strive for Excellence and Quality and Kai Whanaungatanga – We act in Partnership, are fundamental to everything we do.
Why Us | He aha ai mātou?
Subsidised health insurance
A knowledgeable, highly experienced, fun team
An international and diverse work atmosphere
A supportive orientation and training programme
Online learning platform
Career development opportunities
Mentorship Programme
Option to receive free flu vaccine
Flexible work environment!
About the role | He kōrero whakamārama mō tēnei tūranga
We’re a busy team of Coordinators that strive to ensure our clients are provided with the support they need to live at home as safely and independently as possible. Bring you passion for providing top quality service to our clients and help make a meaningful difference in their lives! As an After Hours Coordinator you will be confident in answering high volumes of phone-based inquiries from our clients and support workers.
Hours required are: Saturday 8am-430pm, Friday 3pm-10pm and any other weekday either 4pm-9pm or 5pm-10pm (19 – 20 hours per week)
Responsibilities may include but will not be limited to:
Dealing with complaints and incidents
Filling shifts for external clients, funders and competitors
Written reports to Management
Loading of Homecare referrals and extensions
In-depth handover when finishing/starting shifts
What you will bring | Ngā tohungatanga mō tēnei tūranga
Experience working in a call centre environment role is preferred
The ability to thrive under pressure while manage high volume calls and multi-task successfully
Excellent communication skills and professional phone manner
Proven customer service skills – a genuine interest for helping others
Resilience to push through
Applications Close | Te katinga o tēnei whai tūranga: 13th Sebtember 2024, applicants will be contacted as soon as possible.
Please note you must be a New Zealand Citizen or Resident, or have full working rights in New Zealand to apply.
