The New Zealand Automobile Association Incorporated
Service Advisor
Posted 1w ago
On Site
Full Time
Location
Auckland
Job Description
What You'll Be Doing | Mō te Tūranga
As a Service Advisor at AA Motoring, you'll be the go-to person for providing outstanding customer service and administrative support. You'll manage service bookings, assist customers with their vehicle needs, and promote AA's products and services to ensure that AA is their first choice for vehicle services.
Key Responsibilities:
Promote and sell AA products and services
Handle customer inquiries via phone and email
Manage vehicle service bookings, open job sheets, and follow up on no-shows
Provide quotes, job costing, and invoicing support
Maintain accurate customer records and resolve feedback professionally.
About You | Mōu
NCEA Level 1 or equivalent
Basic computer knowledge and keyboard skills
Previous experience in customer service or sales (motor industry preferred)
Ability to communicate technical information clearly to customers and staff
Full, clean driver's licence
What We Offer | Ngā āhuatanga kei a mātou
Competitive salary
A team who invests in your ongoing growth and development and provides access to online learning modules for free
Discounts across our range of products, including insurance and free AA membership for you and your whanau
An inclusive and diverse work environment
NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
