Community Services And Development, New Zealand

Community Services And Development Jobs in New Zealand

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BNZ

Customer Service Banker

  • Posted today
  • On Site
  • Full Time
Location

Invercargill

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

This is a fantastic part-time opportunity to join the team in the Invercargill branch and kick-start your banking career!

We spoke with the Senior Partner Personal Banking (who you'd report to), and they gave us some great insight on what to expect with this role:

What are 5 day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner with a big smile
  • Processing customer transactional banking needs
  • Updating customers personal details and identification
  • Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
  • Help educate our customers on our online platforms, tools and digital solutions


Please note that you will start as a Banker 1 - supporting our customers with basic service related enquiries.

What is the most exciting thing about this opportunity?

This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!

What is the tīma (team) culture and environment like?

One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Application for this vacancy close 12th January 2025. Please note applications for this role will be reviewed after the advert has closed.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Banking Processes
  • Product Knowledge
  • Digital Platform Proficiency
  • Sales Techniques
  • Multilingual

Soft Skills Required

  • Teamwork
  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Cultural Sensitivity

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🧠
    Mental Health Workshops
  • 🚶
    Ease Back to Work
  • 📣
    Referral Bonuses
  • 🏘
    Work from Home
  • 🩺
    Health Insurance
  • 🏛
    Fully Paid Jury Service
  • 💚
    Counselling Services
  • 💯
    Employee Mentoring Program
  • 🏥
    Subsidised Health Insurance
  • 📱
    Discounted Phone or Internet Plans
  • ⏰
    Flexible Work
  • 🤱
    Extended Parental Leave
  • 📈
    Professional Development
  • 🩸
    Free Period Products
  • 💼
    Life Insurance
  • ⚖
    Work-Life Balance Support
  • ⛑
    Uniform Provided
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program

Job Schedule

  • Shift Work
  • Monday to Friday

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Make a Positive Impact with Community Services and Development Jobs in New Zealand

Are you passionate about helping others and driving change in your community? Then community services and development jobs may be right for you, as they offer fulfilling career opportunities for those dedicated to social causes.

Essential Skills for Community Services and Development Jobs

Success in this field requires a blend of empathy, communication, and problem-solving skills. You'll need to be compassionate, patient, and able to work with people from diverse backgrounds. Understanding community needs and being able to develop and implement effective programs are key. Organisational skills, teamwork, and a solid understanding of local resources and services are required.

Supportive and Collaborative Workplace Culture

The workplace culture in community services and development is typically supportive and collaborative. Teams work closely to design and deliver programs that address various social issues, from housing and health to education and employment. Whether you’re working in a non-profit organisation, a government agency, or a community group, there’s a strong sense of purpose and teamwork.

Competitive Pay and Professional Growth

Pay in community services and development roles varies based on experience, qualifications, and the nature of the job. Entry-level positions offer a moderate salary, with plenty of room for advancement as you gain experience and specialise. Many organisations also offer benefits such as health insurance, retirement plans, and opportunities for professional development. With experience, you can move into higher-paying roles with more responsibility and impact.

Balancing Work and Personal Life

While community services and development jobs can sometimes involve irregular hours, many employers understand the importance of work-life balance. Flexible working arrangements, including part-time and remote work options, are often available.

Start Your Journey in Community Services and Development Today!

If you're driven by a desire to help others and improve your community, consider a career in community services and development. With a wide range of opportunities and the chance to make a tangible difference, it’s a field where your work truly matters.