Supervisor – Information Requests, it starts with you!
- Based at Auckland, Kapiti, Christchurch or Dunedin
- Permanent; Full Time
- Nationally Advertised Vacancy
- Job reference ID 5195076
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
The Information Request Service provides responses to requests for information received from members of the public, government agencies and other organisations made under the Official Information Act 1982, the Privacy Act 2020 and other legislation.
The Official Information Act (or OIA) creates a public right to access information held by government bodies, and the Privacy Act entitles individuals to access personal information held about them. Government bodies receiving requests under the OIA or the Privacy Act are required by law to respond no later than 20 working days after the request is received. The Information Request team processes over 55,000 requests every year, responding to 85% of all Police information requests received.
We are looking for a passionate Supervisor to lead and manage our Information Request staff and contribute to our Service Group priorities. In this role you will co-ordinate and manage service delivery of Police information requests and responsibilities, identify and mitigate all risks associated with information request processes and ensure accordance with relevant legislation, Police processes and policies.
The purpose of leadership in this role is to lead the activities for Our Business and enable our people to deliver them. As a dynamic and engaging leader, you will bring the best out of your people by actively leading and encouraging a high performing team that collaboratively works with each other.
Key Accountabilities:
- Leadership of our organisational priorities and the strategy as captured in Our Business and the enablement of our people to deliver on it.
- Sound understanding of legislation, policy, and guidelines relevant to our role, demonstrating your understanding of Our Business and how it fits into the Information Request team.
- In-depth leadership skills to enable your team to deliver their best work, expand their knowledge, develop their skills and function as a high performing team.
- Demonstrate a thorough understanding of Workflow management, geographical leading, competing priorities and the complex nature of information requests.
- Have the critical thinking and problem-solving skills to make sound decisions.
- Develop and maintain a wide range of positive working relationships with key stakeholders (internal and external) within the broader information request space.
- Demonstrate a high level of verbal and written communication – able to effectively communicate with our people, partners, and community.
- Demonstrate flexibility and be adaptive to changing priorities and demands.
- Cultural competence, understanding and empathy.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- You will be an experienced leader who enjoys sharing your knowledge and the experience you will bring to the role
- Sound knowledge of the Official Information Act and the Privacy Act and be able to demonstrate your previous experience in these areas.
- A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
- Supportive of team members and looks for opportunities to contribute to an inclusive environment.
- Determine the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
- Have a commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
- The ability to work under a high degree of pressure and meet the expected legislative timeframes.
- Well developed communication skills to provide clear direction and support to your people
Additional information:
This role can be based at Auckland, Kapiti Digital Centre, Christchurch Precinct or Dunedin
This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/03-2025/supervisor_-_official_information_requests.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $102,808 and $108,894 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Wednesday 26 March. Applications may be reviewed prior to the close date as well as contact made with candidates.
Interviews are tentatively scheduled for week commencing 14 April.
If you have any questions about this vacancy, please contact tracey.cheesman@police.govt.nz
