Communications And Client Experience Manager, New Zealand

Communications And Client Experience Manager Jobs in New Zealand

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Skyline Enterprises

Hotel Receptionist

  • Posted 2w ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

About the role

We are seeking a dynamic and versatile Hotel Receptionist to join our team. This is not just a desk job; it’s an all-around position where no two days are the same. The ideal candidate will be proactive, able to work independently and willing to assist in various areas of hotel operations, including small maintenance tasks and housekeeping when necessary.

Key Responsibilities include:

  • delivering a great first impression to guests including check-in/check-out, handling reservations and providing information about hotel services and local attractions,
  • managing administrative tasks; phone calls, emails, guest inquiries, maintaining records and processing payments,
  • addressing and resolving guest complaints and issues promptly and efficiently,
  • working closely with all hotel departments to ensure a seamless guest experience,
  • monitoring and reporting any safety or security concerns to the appropriate personnel,
  • assisting housekeeping staff with room turnovers, cleaning common areas, and ensuring overall cleanliness and orderliness of the hotel,
  • performing minor maintenance tasks to ensure guest comfort, such as changing light bulbs and troubleshooting basic issues,
  • organising and liaising with contractors for major maintenance issues, ensuring timely and effective resolution.


The ideal candidate will bring/have:

  • previous experience in a hotel or customer service role is preferred,
  • strong communication and interpersonal skills,
  • a positive attitude and a proactive approach to problem-solving,
  • the ability to multitask and handle various responsibilities with minimal supervision,
  • basic maintenance skills and a willingness to learn,
  • flexibility to work different shifts, including weekends and holidays.


This role offers:

  • a fun, diverse working environment,
  • unique benefits across the Skyline group including free gondola and luge rides for family and friends,
  • a place in a dynamic, values-driven and growing international organisation.


Join our team

We’re always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our customers, our community, and with each other. If you have a flair and passion for hospitality and customer service, apply now and let’s get up to some fun!

Please only apply if you have the right to legally work in New Zealand.

Hard Skills Required

  • Front Desk Operations
  • Reservation Management
  • Administrative Tasks
  • Payment Processing
  • Basic Maintenance Skills

Soft Skills Required

  • Communication
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Team Collaboration

Job Schedule

  • Includes Weekends
  • Shift Work
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