Date: 11 Dec 2024
Location: NZ, 1010
Company: Auckland Council
- Great role where you can make an impact
- Working with iconic Auckland organisations like the Zoo and Art Gallery
- Full time permanent role based in the CBD, with hybrid working model
- Collaborative team culture where staff are valued and supported
He angitūtanga: The opportunity
We are looking for an exceptional Product Owner to join our Digital Team and look after the Customer Identity and Engagement portfolio.
Our Product Owners are the “voice of our customers” and champion the user experience across the products under their portfolio. This role is responsible for designing and maintaining the product delivery roadmap and working with cross-functional teams to deliver against it.The key responsibilities include the following:
- Work closely with our stakeholders to support their strategic plans by creating and maintaining a product roadmap outlining planned features and improvements over a 12-18 month horizon, focusing on the next 6 months.
- Undertake discovery on initiatives on the roadmap and challenge stakeholder thinking on initiatives to ensure value.
- Collaborate effectively with stakeholders, including marketing, business teams, and digital, to gather high level requirements and prioritise features.
- Write clear and concise descriptions of each initiative and the expected value for Initiative Objective meetings, and for presentation at the Initiative Review Board
- Prioritise initiatives based on value, clearly articulate the why and the what.
- Create, maintain and prioritise the product backlog to ensure that the team are working on the most valuable features
- Conduct market research and gather user feedback to inform product decisions and identify opportunities for improvement.
- Provide training and support to users to ensure they can effectively utilise the CRM system.
- Create a community of users to help drive the vision through the business teams, upskill the teams and create future opportunities for growth and enhancements.
- Monitor the performance of the CRM ecosystem, using analytics and user feedback to drive continuous improvement. Ensure that expected benefits are realised once initiatives are implemented
He kōrero mōu: About you
You will have excellent communication and time management skills, including a high level of problem solving and decision-making skills, using professional judgement.
You will also bring:
- Minimum of 3 years’ working with the Salesforce suite of products with a focus on CRM and ideally Data Cloud and Marketing Cloud.experience
- Minimum of 3 years’ experience in a product owner or related role
- Minimum of 5 years’ experience developing and delivering digital experiences, products and services
- Excellent communication and interpersonal skills
- Customer centric focus and the ability to work effectively with cross functional teams
- Ability to prioritise work and make trade off decisions
- Excellent vendor and stakeholder management skills
- Previous experience with various delivery methodologies including agile
- Experience working in an environment comprising multiple projects and tight deadlines
- Knowledge of data privacy regulations and best practices.
Ngā āhuatanga kei a mātou: What we offer
So, what’s in it for you? Here in the Digital Team at Tātaki Auckland Unlimited, we pride ourselves on providing work life balance and an inclusive work environment. In addition to awesome colleagues and work culture we also offer the following benefits:
- Competitive salary
- Flexible working – hybrid model in place
- Auckland council benefits (e.g., discounted rates to Auckland council pools & Leisure centres, click this link to find out more )
- Strong mentoring & career development focus
- Fun & supportive team culture
You also get to contribute to Auckland’s growth, enriching cultural and economic life in Tāmaki Makaurau by creating and sharing experiences and opportunities. If you have a genuine desire to be part of the journey in creating a wonderful experience and positive outcome for Auckland, then please apply now by submitted your CV and cover letter expressing your interest!
All applications must be made online.If yo have any questions about this role please email me directly: kennedy.sua@aucklandcouncil.govt.nz
Applications close Friday 10 January 2025
Please note we close down from 20 December 2024 until 5 January 2025. All applicants will be reviewed and contacted from 10 January 2025
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.
