Join a dynamic and forward-thinking team where your skills in communication, coordination, and IT service management will make a tangible impact.
Why This Opportunity? This role offers a perfect blend of technical challenge and customer-focused delivery. You'll get exposed to a large-scale programme of work that aims to future proof Schools cross Aotearoa. Based in Auckland, you'll be a key person to ensure services run smoothly and efficiently.
About the Role As a Service Delivery Specialist, you’ll be the bridge between extenral clients and internal teams. You’ll play a critical role in managing IT service delivery to ensure it meets business needs, all while maintaining the highest standards of quality and efficiency.
What You'll Be Doing:
Customer-Focused Service Delivery: Act as the primary contact for clients, ensuring their needs are met with exceptional service and clear communication.
IT Coordination & Support: Collaborate with technical teams to manage incidents, service requests, and issues, ensuring prompt resolutions and updates.
Process Enhancement: Assist in refining service delivery processes, driving improvements that enhance customer satisfaction and operational efficiency.
Performance Monitoring: Track key performance indicators and provide reports that drive insights into service delivery outcomes.
Proactive Issue Management: Identify potential service risks and implement preventive solutions to minimize disruptions.
What We're Looking For:
A background in IT service delivery, customer support, or similar roles, with a strong emphasis on service management and communication.
Organiaational and multitasking abilities, with a proactive approach to problem-solving.
Familiarity with ITIL principles, service management tools and experience supporting ICT projects will be a distinct advantage.
A natural talent for building relationships with both clients and team members.
What’s in It for You?
A supportive and collaborative team environment.
Opportunities for professional growth and career development.
The chance to work on diverse projects in a dynamic sector.
A competitive salary package
If this sounds like your next big opportunity, apply now!
