Starting rate: $23.84 - $25.95 per hour, depending on experience
Mō te tūnga | About the role
As a Schedule Coordinator, your primary responsibility is to cultivate strong and trusting relationships with Support Workers and their managers (Service Managers), ensuring the seamless delivery of rosters. This crucial coordination is instrumental in guaranteeing uninterrupted services for the individuals we support, even in the face of unforeseen challenges. As a Schedule Coordinator, you'll be extensively engaged in frequent phone communication with Support Workers, managing advance rosters, and promptly handling short-notice sick leave requirements. Your ability to remain resilient and composed in our high-pressure environment will be the key to consistently achieving the required deliverables, even amidst unexpected circumstances. We are looking for someone with previous experience in rostering and scheduling or high volume coordinator roles. You will be in frequent contact with our team of Support Workers to arrange shift cover. Great communication, customer services skills and the ability to build positive relationships will be essential. Changes and challenges can arise unexpectantly, so your ability to problem solve and come up with solutions quickly will be highly valued.
Ngā pūmanawatanga ōu | What you will bring
Previous scheduling or rostering experience highly desirable.
Experience in building successful working relationships.
Excellent verbal and written communication skills, and a professional telephone manner.
Experience with Conflict Management and the ability to reach an outcome quickly.
Experience working within a variable environment and the ability to prioritise to achieve desired outcomes.
The ability to plan your workload efficiently and work autonomously.
High level of attention to detail
Confidence with computer systems including Microsoft Office suite, and the aptitude to learn new systems quickly.
A full NZ drivers licence
Nōu te rourou | What's in it for you?
Join an established not-for-profit organization and make a meaningful difference in the lives of individuals with intellectual disabilities in our community. Your contributions will support our workers and those we serve. Experience a collaborative and inclusive culture that prioritizes the wellbeing of our team members. In this energetic environment, we find joy in our work and foster a sense of camaraderie. Benefit from continuous support from both management and the broader organization. We are committed to your growth and offer various learning and development opportunities. Many of our Schedule Coordinators have advanced to other roles within our organization.
Mō mātou | About us (IDEA Services)
IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families.Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.
IDEA Services Ltd is an accredited Immigration AEWV employer.
Me pēhea te tuku tono | How to Apply
Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.
The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.
Applicants can direct enquiries about position to: Rach Wright 027 475 9774
