Date: 17 Jan 2025
Location: Auckland Wide, NZ, 1010
Company: Auckland Council
He angitūtanga: The opportunity
Auckland Council is excited to announce the newly created Project Lead role within our Customer Experience & Digital Services function. This is a unique opportunity to lead the design and implementation of an innovative, customer-centric operating model that will transform service delivery across the Auckland Council Group.
Group Shared Services is a newly created department established to integrate common functions and technologies across the Auckland Council Group, eliminating duplication and ensuring consistent, scalable, resilient, secure, and high-quality shared services. As Project Lead, you will lead the project for your functional area, assisting your GM to implement a leading practice group customer experience function which enables equitable service provision to Auckland Council Group entities.
Key Responsibilities
• Take charge of the planning, execution, and delivery of an innovative group model for customer experience and digital services, ensuring successful implementation across the group.
• Lead the design of a customer-focused operating model, applying human-centered design principles to continuously innovate and improve services.
• Lead the creation of business cases, ensuring alignment with strategic goals and the realisation of project benefits.
• Manage a cross-functional project team, providing clear direction and support to ensure project goals are met and outcomes are achieved.
• Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration throughout the project lifecycle.
To view full position description: click here
He kōrero mōu: About you
We are seeking a candidate with a proven track record in leading customer experience or digital transformation projects. You should have strong strategic thinking skills, with the ability to manage complex projects, drive innovation, and inspire cross-functional teams. Expertise in human-centered design and a customer-focused approach are essential, along with experience in project management, stakeholder engagement, and benefits realization. The ability to deliver business cases and achieve measurable outcomes is key.
The ideal candidate will hold a tertiary qualification in project management, human-centered design, business, or a related field. A minimum of 8 years experience in leading and managing projects, particularly in large, multifaceted environments, is required. Experience with project management methodologies such as Prince2 or PMP is highly desirable. A strong understanding of customer insights, service design, and digital transformation will be a significant advantage.
Ngā āhuatanga kei a mātou: What we offer
At Auckland Council, you will join a dynamic, supportive environment where your work will directly impact the lives of over 1.5 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. If you are passionate about delivering exceptional customer experiences, driving innovation, and making a lasting impact, we encourage you to apply for this exciting opportunity.
Application close date: Monday 27th January 2025
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
