Class 2 Dash 5 Drivers, New Zealand

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Madison

Customer Service Representative

  • Posted 4w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$28  -  $30 /hr

Job Description

Are you ready to combine your passion for online games with your customer service skills? We are currently looking for enthusiastic individuals to join the world of gaming within a well-known organisation!

  • Temporary role starting ASAP!
  • 1-month duration with potential extension opportunities
  • Full time, office-based role, located in Henderson, Auckland
  • Free drinks & food onsite daily!


Company: Grinding Gear Games (GGG), founded in 2006, are the masterminds behind the hit action RPG Path of Exile. Known for its player-first focus and innovative free-to-play model, the game has kept fans hooked since 2013 with constant updates and expansions. It’s earned some impressive awards, including GameSpot’s PC Game of the Year and a BAFTA for Best Evolving Game. Now, they’re taking things to the next level with Path of Exile 2!


The Role: GGG is on the hunt for a small team of passionate customer service professionals to tackle a surge of queries following the launch of Path of Exile 2. You’ll be part of a fast-paced team, delivering exceptional support and creating memorable experiences for players.

Day to day you will:

  • Analyse customer needs and provide effective, tailored solutions
  • Oversee in-game chat and online forums to ensure a positive player experience
  • Communicate with players via email, private messages, and live chat


Start Date: ASAP – 1 month duration with potential extension opportunities

Days/ Hours: 40 hours per week, from 8am – 4pm. Rostered days to be confirmed.
Please note that working over the Christmas period, including on statutory holidays that fall on your regular workdays, will be required. Full flexibility and availability are essential.


To stand out from the rest, you will have:

  • 1 – 2 years proven contact centre experience
  • Exceptional verbal and written communication skills
  • Clear criminal record
  • Excellent computer and technical skills
  • A passion and knowledge of online role-playing games


Join the adventure and be a vital part of the Path of Exile 2 journey! Apply today!

Hard Skills Required

  • Customer Service Experience
  • Computer Proficiency
  • Familiarity with Procedures and Policies

Soft Skills Required

  • Communication
  • Problem-Solving
  • Adaptability

Job Schedule

  • Rotating Roster
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