Mō te tūranga | About the Role
The Service Owner (SO) is the owner/operator running a ‘business’ within our technology Service Group and is responsible for delivering a service on a day-to-day and sprint-to-sprint basis. They work closely with internal customers to understand their needs, and define the service vision, roadmap, and backlog, utilising prioritisation framework for effective trade-off decisions.
The SO is responsible for defining stories and prioritising the team backlog to streamline the execution of our Quarterly Planning Process requirements while maintaining the conceptual and technical integrity of the service features or components for the team.
This will include:
- Ensuring the squad has the resources it requires to operate and deliver its service, and that these resources are optimised and return financial and non-financial value to both the service customers and the organisation.
- Being accountable for the necessary people (internal and external) and technology resources supporting the delivery and enhancement of the service.
- Owning the build (requirements and design), run, enhancement and entire lifecycle of the service within the Service Group.
- Supporting Major Production Incidents working along with Major Incident Managers using deep technical problem-solving skills.
- Being available for production support on an on-call roster, as and when required.
- Making the design and build decisions in the scope of a sprint within their delegation of authority and risk appetite.
- Taking accountability for commercial agreements (contracts and supplier relationship) relevant to the service (SoW’s, Vendors, etc)
- Leading the service vision for the squad and work with them to ensure that all solutions are delivered to scope, budget and time.
- Establishing governance processes and mechanisms to ensure compliance with regulatory requirements, industry standards, and internal policies.
Nā tāu rourou | What will you bring?
- Hands on experience in SAS Viya and cloud solutions is a must for this role
- Managing large scale platform modernisation activity and migration on-premises platforms to Cloud Platforms experience is an advantage
- In depth knowledge of SAS analytics products is an advantage
- Hand on experience in understanding Total Cost of Ownership in managing Cloud infrastructure is an advantage
- Hands on experience with workflow management and capacity planning is a essential
- Demonstrated experience within data platform environments, as well as leading programs of change and capability development in a large complex organisation
- Experience undertaking service design and development, working with the business to define requirements and outcomes. Ability to produce effective measures and metrics
- Ability to understand and communicate complex technical concepts and articulate these to others in a way they will understand
- Experience in presenting at roadshows, workshops and stakeholder sessions to showcase products and services
- Knowledge and experience of Data Platform and AI fundamentals, enterprise IT and risk management
- An understanding of banking/finance industry standards and regulations
- Strong written and verbal communication and presentation skills
- Ability to interface and negotiate with a wide range of stakeholders and personality types
- Effective leadership skills including the ability to listen to and communicate with team members to influence, motivate and inspire
- Relevant degree, professional qualification(s) and/or equivalent work experience
- At least 3 years Agile product or service ownership experience
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
28 March 2025
