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Madison

Customer Service Representative

  • Posted 4d ago
  • On Site
  • Full Time
Location

Hamilton

Salary

$28 .30/hr

Job Description

About the Role

We are recruiting enthusiastic and proactive Customer Service Representatives to work at a fast-paced contact centre based in Te Rapa, Hamilton. You will be employed by Madison working closely with our team onsite at a large government organisation.

As part of a team specifically set up to assist with a high-volume of work, you will be responsible for providing tailored solutions to customers through both inbound phone calls and written communication channels.

Your commitment to customer experience, accurate and efficient work, and confident multitasking will lead to your success in this role. With full time, paid training, you will benefit from gaining specialist knowledge along with valuable public sector experience to add to your career repertoire.

Details of the assignment:

  • Start date: Monday 3rd February until 27th June 2025
  • 40 hours per week
  • $28.30 per hour and 8% holiday pay
  • Working in an office environment close to public transport and street parking available
  • Full training and support during your assignment
  • The role will be Monday – Friday, working rostered 8 hour shifts between 8AM and 6PM. Rosters will be sent out 2 weeks in advance.


We’re looking for applicants who:

  • Have excellent verbal and written communication
  • Are confident navigating multiple computer systems on dual screens
  • Have a positive, proactive approach to work
  • Take pride in their ability to listen, assess a situation, and provide effective solutions
  • Are flexible and able to adapt on the fly to a diverse range of queries


Benefits:

  • Great experience supporting a well-known organisation
  • Continuous support from your Madison consultant
  • Receive discounts at Specsavers and Lumino
  • Sound like you? If you’re available for the duration of the contract and are eligible to work in NZ, click apply now!


We will be screening applicants as they apply.

Hard Skills Required

  • Customer Service Experience
  • Computer Proficiency
  • Familiarity with Procedures and Policies

Soft Skills Required

  • Communication
  • Problem-Solving
  • Adaptability

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Monday to Friday
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