Change Management Org Design And Hr Transformation Consultants Or Managers Jobs in New Zealand

Primary function:
Ultimately, you are responsible for providing hospitality to our customers. You will work between the
customers, kitchen team and your FOH team to deliver a high standard of customer service.
You will be a senior FOH member, being a support person for the Front of House Manager. The FOH
Manager will ultimately be in charge of the FOH team but will need your support on the days they are
unavailable. As such, you will assist the FOH Manager to oversee the day-to-day running of the FOH
team, occasionally being in charge of the FOH in the absence of the FOH Manager.

Duties & responsibilities:

• Responsible for providing hospitality to our customers and leading the FOH team, when required
• Cash-up at the end of the day and strive to hit daily targets throughout the day
• Hold a LCQ Certificate and Duty Manager license
• Assist the FOH Manager in operating a cost-effective & profitable venue by keeping an eye on staff costs and strive to increase sales. You will have authority to adjust staffing levels as days are quieter or busier if you’re in charge at that time
• Assist the FOH Manager in ordering. Be careful not to over order, or leave it too late to place order. Avoid ordering so close to the end of the month.
• Provide feedback to FOH Manager regarding staff issues, quality of stock/deliveries & any other necessary information.
• Use your knowledge to help grow the knowledge of your team mates. Take time (where applicable) to train and communicate our standard for delivering hospitality
• Establish / Maintain a relationship with the kitchen team as the point of contact for communicating to FOH when you’re in charge
• Keep a clean environment, keeping surfaces and equipment clean, clearing dishes and keeping

prep spaces clean and tidy

Interpersonal:

• Excellent communication skills, motivational and leadership skills
• Team player (‘we’ not ‘me’)
• Ability to take instructions
• Ability to give instructions
• 
  

Personal:

• Committed to the team, the Dough Bakery ‘brand’ and upholding a high standard
• Positive attitude, outgoing, friendly and approachable personality (“be a radiator, not a drain”)
• Ability to work competently under pressure
• Good communication, people and problem solving skills
• Polite, friendly and helpful
• Reliable and flexible to change
• Be well groomed, in appropriate uniform, at all times whilst at work