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Mercy Radiology

Customer Care Consultant

  • Posted 6d ago
  • On Site
  • Full Time
Location

Howick

Job Description

  • Permanent Full-time opportunity, based at Mercy Radiology, Ascot Park Greenlane
  • Monday to Friday between the hours of 8:00 am to 5:30 pm (start time may vary)


Mercy Radiology is the leading provider of diagnostic imaging services with multiple sites across wider Auckland and we're looking for a Customer Care Consultant for our busy call centre in Greenlane.

As a customer care consultant, you will be the first point of contact for our patients, taking up to 40-50 calls per day in this busy but super interesting and varied role.

You will be well supported by your Team Leader and receive all the necessary training to confidently respond to the needs of our patients and healthcare partners. You will be naturally friendly and outgoing and have the composure that comes with a solid background in customer service.

Main duties of this role are to:

  • Facilitate patient appointment bookings for scans and procedures
  • Ensure patients have the info they need in preparation for their appointment
  • Deal with enquiries & requirements from our referrers
  • Provide general admin support e.g. preparing quotes, sourcing information, entering invoice and contract details


Our ideal candidate will have:

  • Solid customer service experience ideally in a contact centre environment
  • A friendly, clear and confident telephone manner
  • Strong computer literacy and the ability to pick up new systems quickly
  • An eye for detail and a high level of accuracy
  • A caring and respectful attitude and a genuine interest in healthcare & wellbeing


And why a role with us?

Because at Mercy Radiology we highly value our employees, we offer great pay rates and provide a supportive & fun working environment where everyone matters. We also offer a wide range of benefits including:

  • free parking
  • a robust Employee Assistance Programme (EAP)
  • parental leave return to work payment
  • staff discounts on services
  • discounts on childcare, e-bikes, gym memberships and a large number of retail outlets as part of our Boost Programme


If you are interested in being part of this close-knit team and creating a career with an industry-leading provider of diagnostic imaging services, then hit APPLY! Applications close 10 February 2025.

Please note that we can only accept applications from candidates already residing and eligible to work permanently in New Zealand

Hard Skills Required

  • Call Centre Operations
  • Appointment Scheduling & Coordination
  • CRM & Data Entry Proficiency
  • Healthcare Administration Knowledge
  • Microsoft Office & Digital Systems

Soft Skills Required

  • Customer Service & Relationship Management
  • Verbal & Written Communication
  • Attention to Detail
  • Time Management & Multitasking
  • Problem-Solving & Adaptability

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
    Wellbeing support - Free vaccinations for seasonal flu
  • 📈
    Professional Development
    Paid leave to undertake continuing professional development - Monetary support towards professional development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
    Discounted Health Insurance - Discounted Hospital fees (available on application) - Discount at Mercy Hospital Pharmacy - Discounted childcare at Kindercare & First Steps Best-Start - Discounted banking products at ANZ bank - Boost member benefits – retail discounts from over 60 NZ suppliers - Discounted Les Mills and YMCA gym memberships - Discounted e-bikes, e-scooters, bikes, accessories and more from EVO cycles
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
    Long service awards
  • 🚚
    Relocation Support
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
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