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Auckland Council

Customer Support Representative

  • Posted 5d ago
  • On Site
  • Casual
Location

Auckland

Salary

$27 .80/hr

Job Description

Date: 6 Jan 2025
Location: East Auckland, NZ, 1010
Company: Auckland Council

He angitūtanga: The opportunity| Casual Customer Representative
You will be joining our team at Lloyd Elsmore Park Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

Our centre operates 7 days a week from 5:30 am to 9 pm, reliability, and commitment to working early, late and weekend shifts are crucial.

He kōrero mōu: About you
You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Ngā āhuatanga kei a mātou: What we offer
We support career path development and up-skilling our employees! Council offers a range of online courses, will support further development and help you explore other areas such as Lifeguarding, Fitness, Recreation Assistants and Customer Service.

As a Leisure Centre employee, you will enjoy free use of the facilities. To find out more about our Pool and Leisure Centres, please visit our website.

Tono Mai: Apply Now!
You can find the position description here
Pay rate: $27.80 /hr
The official title for the role is Team Member

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.

Hard Skills Required

  • Communication Skills
  • Customer Service
  • Administrative Support
  • Problem-Solving

Soft Skills Required

  • Coordination
  • Time Management

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program
  • 🧕
    Inclusive Workspace
  • 📈
    Professional Development
  • ⏰
    Flexible Work
  • ⚰
    Funeral Cover

Job Schedule

  • Includes Weekends
  • Monday to Friday
  • Shift Work
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