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    • The New Zealand Automobile Association Incorporated | Team Manager | Auckland

    Team Manager

    The New Zealand Automobile Association Incorporated

    Hybrid • Full Time
    Auckland
      The New Zealand Automobile Association Incorporated | Team Manager | Auckland

    Team Manager

    The New Zealand Automobile Association Incorporated

    Auckland

    Hybrid • Full Time
    • The New Zealand Automobile Association Incorporated | CX Designer | Auckland
    Recently Posted

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    The New Zealand Automobile Association Incorporated

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      The New Zealand Automobile Association Incorporated | CX Designer | Auckland
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    The New Zealand Automobile Association Incorporated

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    • Millennium Hotels and Resorts New Zealand | Bar & Restaurant Supervisor | Rotorua Millennium Hotels and Resorts New Zealand | Bar & Restaurant Supervisor | Rotorua
    🚀 Instant Apply

    Bar & Restaurant Supervisor

    Millennium Hotels and Resorts New Zealand

    $25  -  $28 /hr

    On Site • Full Time
    Rotorua
      Millennium Hotels and Resorts New Zealand | Bar & Restaurant Supervisor | Rotorua
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    Bar & Restaurant Supervisor

    $25  -  $28 /hr

    Millennium Hotels and Resorts New Zealand

    Rotorua

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    • Millennium Hotels and Resorts New Zealand | Room Attendant (BOI) | Waitangi Millennium Hotels and Resorts New Zealand | Room Attendant (BOI) | Waitangi
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    Room Attendant (BOI)

    Millennium Hotels and Resorts New Zealand

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    Waitangi
      Millennium Hotels and Resorts New Zealand | Room Attendant (BOI) | Waitangi
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    Room Attendant (BOI)

    Millennium Hotels and Resorts New Zealand

    Waitangi

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    • The New Zealand Automobile Association Incorporated | Service Officer | Christchurch

    Service Officer

    The New Zealand Automobile Association Incorporated

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      The New Zealand Automobile Association Incorporated | Service Officer | Christchurch

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    The New Zealand Automobile Association Incorporated

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    • The New Zealand Automobile Association Incorporated | Senior Strategy Analyst | Auckland

    Senior Strategy Analyst

    The New Zealand Automobile Association Incorporated

    Hybrid • Full Time
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      The New Zealand Automobile Association Incorporated | Senior Strategy Analyst | Auckland

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    The New Zealand Automobile Association Incorporated

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    • The New Zealand Automobile Association Incorporated | Contract Manager | Auckland

    Contract Manager

    The New Zealand Automobile Association Incorporated

    Hybrid • Full Time
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      The New Zealand Automobile Association Incorporated | Contract Manager | Auckland

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    The New Zealand Automobile Association Incorporated

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    • The New Zealand Automobile Association Incorporated | Service Officer | Hastings
    Recently Posted

    Service Officer

    The New Zealand Automobile Association Incorporated

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    Hastings
      The New Zealand Automobile Association Incorporated | Service Officer | Hastings
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    Service Officer

    The New Zealand Automobile Association Incorporated

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    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Duty Manager | Rotorua
    🚀 Instant Apply

    Duty Manager

    Millennium Hotels and Resorts New Zealand

    $28  -  $30 /hr

    On Site • Part Time
    Rotorua
      Millennium Hotels and Resorts New Zealand | Duty Manager | Rotorua
    🚀 Instant Apply

    Duty Manager

    $28  -  $30 /hr

    Millennium Hotels and Resorts New Zealand

    Rotorua

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    • The New Zealand Automobile Association Incorporated | District Manager | Nelson

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    The New Zealand Automobile Association Incorporated

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    • Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch
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    Millennium Hotels and Resorts New Zealand

    On Site • Full Time
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      Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch
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    Revenue Manager

    Millennium Hotels and Resorts New Zealand

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    • Millennium Hotels and Resorts New Zealand | CDP | Queenstown
    🚀 Instant Apply

    CDP

    Millennium Hotels and Resorts New Zealand

    $28  -  $32 /hr

    On Site • Full Time
    Queenstown
      Millennium Hotels and Resorts New Zealand | CDP | Queenstown
    🚀 Instant Apply

    CDP

    $28  -  $32 /hr

    Millennium Hotels and Resorts New Zealand

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    • Know Your Stuff New Zealand | Education package review - help us develop our education offering |
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    • Millennium Hotels and Resorts New Zealand | Breakfast Chef | Te Anau
    🚀 Instant Apply

    Breakfast Chef

    Millennium Hotels and Resorts New Zealand

    $25  -  $27 /hr

    On Site • Part Time
    Te Anau
      Millennium Hotels and Resorts New Zealand | Breakfast Chef | Te Anau
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    Breakfast Chef

    $25  -  $27 /hr

    Millennium Hotels and Resorts New Zealand

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    • Millennium Hotels and Resorts New Zealand | Duty Manager | Rotorua
    🚀 Instant Apply

    Duty Manager

    Millennium Hotels and Resorts New Zealand

    $27  -  $31 /hr

    On Site • Full Time
    Rotorua
      Millennium Hotels and Resorts New Zealand | Duty Manager | Rotorua
    🚀 Instant Apply

    Duty Manager

    $27  -  $31 /hr

    Millennium Hotels and Resorts New Zealand

    Rotorua

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Housekeeping Supervisor | Queenstown Millennium Hotels and Resorts New Zealand | Housekeeping Supervisor | Queenstown
    🚀 Instant Apply

    Housekeeping Supervisor

    Millennium Hotels and Resorts New Zealand

    $28  -  $30 .50/hr

    On Site • Part Time
    Queenstown
      Millennium Hotels and Resorts New Zealand | Housekeeping Supervisor | Queenstown
    🚀 Instant Apply

    Housekeeping Supervisor

    $28  -  $30 .50/hr

    Millennium Hotels and Resorts New Zealand

    Queenstown

    On Site • Part Time
    • Millennium Hotels and Resorts New Zealand | Food and Beverage Supervisor | Queenstown Millennium Hotels and Resorts New Zealand | Food and Beverage Supervisor | Queenstown
    🚀 Instant Apply

    Food and Beverage Supervisor

    Millennium Hotels and Resorts New Zealand

    $28 .24/hr

    On Site • Part Time
    Queenstown
      Millennium Hotels and Resorts New Zealand | Food and Beverage Supervisor | Queenstown
    🚀 Instant Apply

    Food and Beverage Supervisor

    $28 .24/hr

    Millennium Hotels and Resorts New Zealand

    Queenstown

    On Site • Part Time
    • The New Zealand Automobile Association Incorporated | Customer Sales Consultant | Christchurch

    Customer Sales Consultant

    The New Zealand Automobile Association Incorporated

    On Site • Part Time
    Christchurch
      The New Zealand Automobile Association Incorporated | Customer Sales Consultant | Christchurch

    Customer Sales Consultant

    The New Zealand Automobile Association Incorporated

    Christchurch

    On Site • Part Time
    • Millennium Hotels and Resorts New Zealand | Maintenance Handyperson | Queenstown
    🚀 Instant Apply

    Maintenance Handyperson

    Millennium Hotels and Resorts New Zealand

    $25  -  $30 /hr

    On Site • Part Time
    Queenstown
      Millennium Hotels and Resorts New Zealand | Maintenance Handyperson | Queenstown
    🚀 Instant Apply

    Maintenance Handyperson

    $25  -  $30 /hr

    Millennium Hotels and Resorts New Zealand

    Queenstown

    On Site • Part Time
    • Millennium Hotels and Resorts New Zealand | Night Auditor | Rotorua Millennium Hotels and Resorts New Zealand | Night Auditor | Rotorua
    🚀 Instant Apply

    Night Auditor

    Millennium Hotels and Resorts New Zealand

    $25  -  $28 /hr

    On Site • Full Time
    Rotorua
      Millennium Hotels and Resorts New Zealand | Night Auditor | Rotorua
    🚀 Instant Apply

    Night Auditor

    $25  -  $28 /hr

    Millennium Hotels and Resorts New Zealand

    Rotorua

    On Site • Full Time
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The New Zealand Automobile Association Incorporated

Team Manager

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

What You'll Be Doing | Mō te Tūranga

We have exciting opening for a Team Manager at our Penrose Contact Centre. If you're passionate about delivering great customer service and fostering a growth mindset, this role is for you!

In this role, you will inspire and lead a team of Customer Care agents to provide outstanding service to our Members. You will oversee daily operations while fostering a positive and collaborative work environment.

Key responsibilities include:

  • Driving and motivating performance of the team through training, coaching, and implementing change and continuous improvement initiatives.
  • Identifying training needs within your team and ensuring individuals are provided any relevant training.
  • Providing individual and team performance updates on a weekly, monthly and ad-hoc basis.
  • Establish structured plans, objectives and KPIs for all direct reports.
  • Managing real time queues and phone priorities to maintain agreed service level across all queues.
  • Manage employee performance issues, ensuring all relevant HR policies and processes are fully met.


About You | Mōu

  • 2 years of proven success in leading and coaching teams.
  • 5 years of experience in customer service, preferably in a call or contact centre environment.
  • Demonstrated ability to drive team performance through effective coaching and mentorship.
  • Exceptional people skills, with proficiency in time management and clear communication.
  • Capable of effectively managing multiple challenges and prioritising tasks.


Working with the AA | Me mahi tahi tatou ki AA   

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.    

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.     

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.   

Come join us and take your career on its next adventure!   

What We Offer | Ngā āhuatanga kei a mātou   

  • Free AA Membership for you and your whānau   
  • NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver 
  • A day off for your birthday   
  • Hybrid working arrangement   
  • Discounted insurance   


Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.   

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.  We'd love to korero to see if you might be a great fit for the role.   

Hard Skills Required

  • Customer Service Expertise
  • Data Analysis and Reporting
  • Technical Proficiency
  • HR and Performance Management Knowledge
  • Project and Change Management

Soft Skills Required

  • Leadership
  • Communication
  • Problem-Solving
  • Time Management
  • Empathy

Benefits and Perks

  • 🏎
    Competitive Salary
  • 📣
    Referral Bonuses
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • ❤
    Care and Appreciation
  • 🧕
    Inclusive Workspace
  • 🖥
    Computer Assistance
  • 🎂
    Birthdays Off

Job Schedule

  • Shift Work

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