Care Experience Coordinator Jobs in New Zealand

Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone, by finding new ways to not only better people's lives, but to better the communities and environments we live. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on

The opportunity:
Be part of something exciting! AIA House is currently undergoing renovations, and we’re set to move into our refreshed space in April. As our Workplace Community Assistant, you’ll play a key role in ensuring a smooth transition into the new environment while delivering exceptional experiences for our people and visitors. From managing the front desk to coordinating meeting rooms and supporting events, this dynamic role is perfect for someone who thrives on variety, takes ownership, and loves working with people.

This is a full-time, office-based role, Monday to Friday. Flexibility with hours may be required to support events and other business needs.

Key responsibilities include:

• Playing a key role in the transition to our new premises, ensuring every detail is managed for a smooth relocation
• Managing the front desk and supporting the coordination of events and meetings
• Contributing to a positive office environment that fosters collaboration, energy and a sense of community
• Overseeing security access, ensuring adherence to standards
• Setting up, maintaining, and troubleshooting meeting rooms and breakout spaces
• Managing car parking access and assisting with internal and external events
• Supporting health, safety, and wellbeing initiatives, including building compliance and hazard identification.

Ideally, you’ll bring:

• Proven frontline customer service experience—making every interaction count
• Strong communication and relationship management skills, with a personable and professional approach
• A proactive, problem-solving mindset and the ability to adapt to changing priorities
• A natural knack for creating a welcoming and vibrant office culture
• Exceptional organisational skills and ability to juggle multiple tasks
• Confidence in using Microsoft applications such as Outlook, Teams, and Word
• A high level of trustworthiness, attention to detail, and initiative.
• This is your chance to make a real impact on the workplace experience at AIA and help shape our next chapter at AIA House. If you’re ready to bring your expertise and energy to this pivotal role, we’d love to hear from you.
• Don’t miss out! We’re expecting a lot of interest in this role and will be reviewing applications as they come in. Once we’re satisfied with the talent pool, we’ll close the advert – so don’t wait! Apply now to ensure you’re considered.

Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more! (remove for fixed termers)
• A supportive and inclusive workplace.
• Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please email nz.talentacquisition@aia.com.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.