Care Coordinator, New Zealand

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AIA New Zealand

Manager, Existing Business

  • Posted 6d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

BELIEVE IN BETTER
Do you believe in leading the way to a better, healthier, more sustainable future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. As the largest listed company on the HKSE, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.
The opportunity:
We have a 6 month Existing Business Manager opportunity, reporting to the Head of Customer Operations. In this role you will recruit, manage, develop and lead a team of commercially astute, high performing service professionals that provide service excellence and a market leading customer experience. This will directly contribute to company profitability via the achievement of retention, growth of new business and operational delivery of AIA’s behavioral and business objectives.

Key responsibilities include:

  • Lead teams that deliver AIA’s services principles and targeted customer experience, to all AIA customers
  • Be an active member of the Customer Operations Leadership team contributing to planning, forecasting and analysis of operational expenditure
  • Actively identify retention initiatives and lead change processes to enable these
  • Cultivate a strong focus on Continuous Improvement to improve what we do for our customers and for our team members
  • Partner with Managers in New Business, Contact Centre, Underwriting, Claims, Distribution and Product to contribute to the development, implementation and management of the business’s goals and targets as well as operational business plans
  • Develop and implement business plan initiatives which deliver service enhancements, operational improvements, as well as growth opportunities
  • Proactively identify and resolve key issues that may impact negatively on the achievement of identified targets and strategic objectives
  • Develop and grow close working relationships with Advisers, Insurance Managers and staff for the delivery of exceptional customer service
  • Ensure that processes and policies are in place to identify, manage and mitigate operational risk
  • Create and drive a high performing team and continuous improvement culture via utilisation of effect coaching and performance enablement and management
  • Proactively monitor and manage staff performance and progress against identified business plans and targets, providing the support and direction they need to achieve their objectives
  • Identify, execute and record process improvement initiatives that will enable the business to become more efficient and effective.
  • Develop capability and succession plans, building a highly engaged and focused team of professionals.


Ideally, you'll bring:

  • Proven staff management skills
  • Contact Centre management experience
  • Extensive knowledge of AIA systems and products
  • Excellent communication skills, both written and oral
  • Superior relationship management experience, with a proven ability to develop deep relationships at all levels internally and externally.


Sound like you? Apply now!

This job ad will expire COB Friday 20th of December.

Soft Skills Required

  • Communication
  • Coordination
  • Time Management

Benefits and Perks

  • ⚧
    Gender Transition Support
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work
  • 🎖
    Long Service Rewards
  • 🚶
    Ease Back to Work
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🧕
    Inclusive Workspace
  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • 📆
    Paid Volunteer Leave
  • 🧠
    Mental Health Workshops
  • 🏛
    Fully Paid Jury Service
  • 💯
    Employee Mentoring Program
  • 🏆
    Performance Bonus
  • 📣
    Referral Bonuses
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