Care Consultant, New Zealand

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New Zealand Couriers

Customer Integration Specialist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Are you a problem-solving expert with a passion for technology, customer success and proven industry experience?

We’re seeking a Customer Integration (CI) Specialist to join our dynamic team. Reporting to the National Data and Analytics Manager and working closely with our industry-leading Business Intelligence (BI) team, you’ll play a critical role in implementing and maintaining our customer integrations to deliver exceptional value to our customers and stakeholders.

In this role, you’ll leverage your extensive experience in the courier industry with a deep understanding of technologies such as API’s, various WMS & eCommerce platforms, to drive high quality customer care & onboarding. With a focus on collaboration, you’ll work alongside Sales & product teams from across the Freightways group, as well as thousands of customers, to ensure the smooth implementation of solutions that meet ever-changing customer needs.

Strong team leadership skills are essential, as you’ll lead our CI helpdesk team to enhance operational efficiency and customer satisfaction.

Your expertise in various eCommerce Systems and APIs, combined with a hands-on approach to troubleshooting and problem-solving, will help us deliver innovative solutions that set us apart in the industry.

If you’re ready to take the lead in transforming customer integration interactions and thrive in a collaborative, fast-paced environment, we’d love to hear from you! Join us and make a lasting impact on our customers and our business.

Sound like you?

Hard Skills Required

  • API Integration and Troubleshooting Expertise
  • Knowledge of eCommerce and WMS Platforms
  • Data Analysis and Technical Acumen
  • Project Management
  • Proficiency in Tools and Technologies

Soft Skills Required

  • Problem-Solving
  • Communication
  • Leadership
  • Customer-Centric Mindset
  • Adaptability

Benefits and Perks

  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 🅿
    Free Parking
  • 🧕
    Inclusive Workspace

Job Schedule

  • Monday to Friday

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