Te Tūranga – About the role
Reporting into the Research and Insights Manager at Foodstuffs New Zealand you’ll be responsible for championing the voice of the customer, getting involved in the creation of game changing insights for our business stakeholders, and enabling the creation of superior shopping experiences for our customers across our iconic brands: PAK'nSAVE, New World, and Four Square.
You will be part of a team creating positive customer outcomes with best practice market research, brand tracking and VOC programmes. You’ll be supporting and managing research projects, our customer research panels, and supporting agencies to champion best practice actionable insights.
He kōrero mōu - About you
· You’ll have 3+ years relevant experience in either market research, customer or consumer insights.
· Experience in survey design, research methodologies, research programme management and data analysis.
· You’ll be a strong collaborator and enjoy working across various stakeholders who have differing demands and needs.
· You will be customer driven and passionate about championing customer insights within the business.
· You’ll have a passion for FMCG and/or Retail and enjoy working in an ambiguous and dynamic environment.
· But key to it all, is your natural curiosity and drive to problem solve
Ko wai mātou – About us
- Foodstuffs is privileged to have an amazing brand portfolio, some of New Zealand’s best and most trusted brands. Foodstuffs New Zealand is a 100% New Zealand owned and operated organisation, made up of two regional co-operatives and a central ‘centre of excellence’ leading national marketing, brand and customer experience strategies and activities. Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design, actionable insights and rich data intelligence.
- We are a creative and passionate bunch that live and breathe our values of, success breeds success, teamwork makes the dream work, positivity with a purpose, crazy about customers and boundless creativity making us a great place to work so apply now to see where your career can take you!
Ngā painga - What we offer
We’re committed to providing awesome experiences for our people, including offering a range of benefits
· Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs
· Southern cross health insurance, Foodies superannuation scheme
· Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
· Flexible working options, a day off on your birthday, long service leave
· Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).
