Automotive Technicians Dash Relocate To Queensland, New Zealand

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The New Zealand Automobile Association Incorporated

Customer Liason Consultant

  • Posted 2d ago
  • On Site
  • Full Time
Location

Rotorua

Job Description

What You'll Be Doing | Mō te Tūranga

As the first person our members and customers meet, you’ll be tasked with finding out what brings them to the Rotorua AA centre, lend a hand with any straightforward matters and assist with NZTA/Waka Kotahi processes. You’ll also be responsible for ushering them to the correct counters and ensuring that things run smoothly by managing the flow of visitors and any queues that form.

This is a full Time position working Monday - Friday.

About You | Mōu

To be successful in this role, you will:

  • Have a confident and calming nature with the ability to recognise and de-escalate situations.
  • Have previous experience in a customer service/concierge environment.
  • Have great communication skills and enjoy dealing with customers.
  • Enjoy working as part of a team.
  • Previous experience working in security will be highly regarded.


What We Offer | Ngā āhuatanga kei a mātou

  • Competitive salary.
  • A team who invests in your ongoing growth and development and provides access to a variety of online learning modules.
  • Discounts across our range of products, including insurance and free AA membership for you and your whanau.
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver.
  • An inclusive and diverse work environment.


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.

Hard Skills Required

  • Knowledge of NZTA/Waka Kotahi Processes
  • Cash Handling & Point of Sale (POS) Systems
  • Basic IT & Data Entry Skills
  • Security Awareness
  • Queue & Visitor Flow Management

Soft Skills Required

  • Customer Centric
  • Quick Learning
  • Teamwork
  • Adaptability
  • Exceptional Service

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🖥
    Computer Assistance

Job Schedule

  • Monday to Friday

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