Ko Mātou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, guided by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga – About the role
As the Commercial Relationship Manager, you’ll take the helm in providing guidance and direction to ensure our customers in New Zealand are more financially resilient and sustainable. Your influence will extend across the business, driving culture, advocating for change, and fostering collaboration. With a clear focus on customer outcomes, you’ll guide your team to use data and insights to build knowledge, solve problems, and achieve results that matter.
Ka aha tō rā e kite ai? - What will your day look like
The key responsibilities of the role will include the following:
- Building sustainable long-term client relationships and growing critical customer portfolios
- Align with overall business strategies to source and maximise new business, increase effectiveness and keep up to date with market and economic trends
- Support customer with their banking needs by simplifying practices and delivering great customer outcome
- Provide customers with effective, value-added solutions whilst managing potential risks and applying financial analysis to identify key insights
Ōu Pūkenga? - What will you bring
To grow and be successful in this role, you will ideally bring the following:
- A successful track record in customer relationship management, risk management and an ability to influence outcomes
- Ability to build rapport, handle tough conversations with empathy, and remain calm and assured in stressful situations
- Business acumen and strong negotiation skills to understand customer strategies and offer creative solutions
- Financial analysis and credit writing skills
- Business advisory or accounting skills
- A growth mindset and passion to grow your commercial banking career
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 89880.
Te Rā Ōtinga - Job Posting End Date
Sunday 23 March at 11.59pm, (New Zealand)
