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Toyota NZ

Customer Support Team Leader

  • Posted 1d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Our Customer Support team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level.

As the Customer Support Team Leader, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments.

The position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience.

As this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team.

About you:
· Three years of customer service experience ideally at a senior level
· Resilience to achieve goals even in the face of obstacles
· Personable with the ability to interact with a wide variety of customers and staff
· Good computer skills and a high-level knowledge of Microsoft Office
· Practical and keen to challenge and implement new ideas and processes
· Strong organisational skills and the capability to prioritise workloads and tasks efficiently
· The ability to work well in a team environment
· Attention to detail
· Reporting and Administration to Senior Management
· Automotive Service experience is highly desirable

On Offer:
· Competitive remuneration package
· Staff discounts & opportunities for career development
· Ongoing training and development in conjunction with Toyota New Zealand
· A friendly, supportive, and fun team environment

This role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction.

If this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara at hr@rb.toyota.co.nz

Applications close 7 April 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Hard Skills Required

  • Automotive Knowledge
  • Service Scheduling
  • Order Processing
  • Computer Proficiency
  • Technical Understanding

Soft Skills Required

  • Customer Service
  • Communication
  • Team Collaboration
  • Problem-Solving
  • Attention to Detail

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • ☕
    Work Café

Job Schedule

  • Shift Work
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