Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.
Te kōwhiringa | The Opportunity
Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team, working the overnight shift or the afternoon shift . You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.
If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you!
Nga pūkenga matua | Important Skills
Strong phone-based verbal communication skills
Previous experience in either a contact centre, dispatch or jeopardy management role
Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
A team player attitude with the ability to remain calm and effective under pressure
Previous experience in a technical industry is advantageous
Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week
Join a highly competent team within an environment where continuous improvement and development is strongly encouraged.
Contribute to a diverse organisation, where your skills and experience will be utilised and appreciated daily.
An organisational culture where your opinion is encouraged & valued, and your thoughts can make a difference.
Access to various financial, wellness & professional development discounts!
Me pēhea ki te tono | How to apply
If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 714908
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.
